When I try to run Sales by Product/Service Summary report it starts to load then says something is wrong. How can i fix this?

Hello there, julia6. 

Thanks for bringing this matter to my attention. I'm here to ensure you can successfully run the Sales by Product/Service Summary report.

I double-checked and verified my resources here- we haven't received a similar issue specifically to the Sales by Product/Service Summary report. It's possible, your browser's cache is causing this to happen.

Please note a specific browser uses a cache of memory to work efficiently and load pages faster, but as data collects it can cause unexpected results. You'll want to start the troubleshooting by accessing your account using an incognito mode:

• Google Chrome: press Ctrl + Shift + N 
• Mozilla Firefox: press Ctrl + Shift + P
• Internet Explorer: press Ctrl + Shift + P
• Safari: press Command + Shift + N

If you're able to open the Sales by Product/Service Summary report, you'll want to go back to your regular browser and clear it's cache:
 

How do I clear my browser cache and temporary Internet files?

You'll know be able to run the report you need. 

Let me know how things go so we can try out other resolutions. I'm here for you until we get this resolved.

Hello,

Thank you for your help, however, I still can not run the report.

When I tried to after your advice, I received the message

"Something went wrong. We are working on it"  

Is there any other reason this report would not work?

This feature has not worked for about 6 month according to my co-workers. It has been tried on other computers and browsers. 

Thank you,

Julia 

Hi @julia6,

Thank you for trying the troubleshooting steps that were given to you. 

Since that didn't work for you, I encourage contacting our QuickBooks Online Support team. This way, they can access your reports using their tools. 

Here's how:

1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact.
2. Click on Year-end tasks & activities.
3. Choose Reports.
4. Scroll down, click on Get Phone Number or Start a Message.

If you have any other questions, please leave a comment below. I'll be glad to assist you.