When I try to run Sales by Product/Service Summary report it starts to load then says something is wrong. How can i fix this?
Hello there, julia6.
Thanks for bringing this matter to my attention. I'm here to ensure you can successfully run the Sales by Product/Service Summary report.
I double-checked and verified my resources here- we haven't received a similar issue specifically to the Sales by Product/Service Summary report. It's possible, your browser's cache is causing this to happen.
Please note a specific browser uses a cache of memory to work efficiently and load pages faster, but as data collects it can cause unexpected results. You'll want to start the troubleshooting by accessing your account using an incognito mode:
Google Chrome: press Ctrl + Shift + N
Mozilla Firefox: press Ctrl + Shift + P
Internet Explorer: press Ctrl + Shift + P
Safari: press Command + Shift + N
If you're able to open the Sales by Product/Service Summary report, you'll want to go back to your regular browser and clear it's cache: