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brandon26
Level 1

When r u going to fix the issue with QB online w/the Sales Tax Report only showing Taxable sales?It has always showed Gross Sales

This is crazy, I cant continute to have to add sales transactions by hand showing the monthly taxable and non taxable amounts. This needs to be fixed. Are you all working on it ?
5 Comments
Rose-A
Moderator

When r u going to fix the issue with QB online w/the Sales Tax Report only showing Taxable sales?It has always showed Gross Sales

A warm welcome to the Community, brandon26. Let me share information about the Sales Tax Report in QuickBooks Online.

 

Non-taxable amounts will not be included in the Sales Tax Report. Only those sales transactions that are taxable will be reported.

 

 

I recommend customizing the report to get the specific details you need. You can also memorize it to save its current customization settings. It serves as your record and helps you quickly access it for future use.

 

Also, you might want to check our Reports and accounting page to read and learn some best practices for managing your reports.

 

In the meantime, I'd encourage you to visit our QuickBooks Blog site. This way you'll stay informed about what we're working on our product enhancements as well as business tips from our accountants.

 

Keep me posted if you need more help with sales tax reports or anything about QuickBooks Online. You can commend down below and I'll be sure to get back to you.

Rose-A
Moderator

When r u going to fix the issue with QB online w/the Sales Tax Report only showing Taxable sales?It has always showed Gross Sales

Hi,brandon26

 

Hope you're doing great. I wanted to see how everything is going about the Sales Tax Report you had the other day. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I'd be happy to help you at anytime.


Looking forward to your reply. Have a pleasant day ahead!

brandon26
Level 1

When r u going to fix the issue with QB online w/the Sales Tax Report only showing Taxable sales?It has always showed Gross Sales

No not at all resolved. The sales tax report button always showed the gross sales and taxable sales. See how the repot always looked before last month. I need to know why that changed. Sales tax authorities always asked for both and QB always have give us the report shown. I was on the phone for over 1 hour and I was told there was a recent update made and that there were many people that were complaining about this. So I need an explanation and what is going to happen. Please get with the people or engineers and get back with me. 
B. Goldberg 

brandon26
Level 1

When r u going to fix the issue with QB online w/the Sales Tax Report only showing Taxable sales?It has always showed Gross Sales

No, this has not been resolved at all.  All sales tax authorities ask for both Total (gross) sale and Taxable sales. And, QB Sales Tax report has ALWAYS given that until last month.
See attached file which is copy of QB actual Sales Tax Report. Before this last month, when you go to “Taxes” tab, and then push the button called “View Return“, this is how the report looked.  Now, it only shows Taxable sales.  It serves no purpose at all.
I was on the phone with y’all for over an hour almost 2 weeks ago, and I was told that there was a recent update done to the program, and that I was one in a very large host of complaints about the
same subject.  I need an explanation of what changed and why it changed and if there is going to be a fix to this.  It is definitely a game changer.  Please get with the decision makers and engineers and get back with me with a concrete answer.  B. Goldberg

ShiellaGraceA
QuickBooks Team

When r u going to fix the issue with QB online w/the Sales Tax Report only showing Taxable sales?It has always showed Gross Sales

This isn't the kind of experience we want you to have, @brandon26.

 

I understand how important it is for the gross amount to be available in the report. To ensure this gets sorted out, I recommend contacting our Customer Care Support again. This time to get this issue reported, and to create an open ticket for you. This ticket will be a way for our engineers to work on fixing the report as soon as possible.

 

To reach out:

 

  1. Go to Help at the top.
  2. Scroll down and type I need to speak to a human until you reach the option to connect to one of our live support agents.
  3. Click Get help from a human.
  4. Choose either Chat with us or Have us call you.

 

Once done, frequently check your email for updates as progress is made towards a solution.

 

Check out these links for details about managing sales tax.

 

 

You can always reply to this thread if you still have questions or concerns with taxes. I'll be around to help. Take care and stay safe.

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