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When reviewing my Reconsciliation Discrepency Report it will not let me view the transaction but kicks me out and I need to log back in and starts the circle...any help?

Any other way to fix a Reconciliation Discrepency other than using the report? It will not allow me to view my transactions
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QuickBooks Team

When reviewing my Reconsciliation Discrepency Report it will not let me view the transaction but kicks me out and I need to log back in and starts the circle...any help?

Thanks for posting here, @office216.

 

Let's perform browser troubleshooting steps so you can view the transactions in your reconciliation discrepancy report. Let's start by using a private browser. Private mode prevents storing cache and cookies that might cause problems when running websites.

 

You may use the following shortcut keys:

 

  • Google Chrome: click Ctrl + Shift + N 
  • Mozilla Firefox and Microsoft Edge: press Ctrl + Shift + P
  • Safari: hit Command + Shift + N

 

When signed in, open your reconciliation discrepancy report again.  

 

If you don't experience the same thing, let's go back to your regular browser and clear the cache. This will remove the stored data to refresh your browser's background process. If the same thing happens, use another supported browser. It could be that the one you're currently using has a temporary issue. 

 

Then, to fix your reconciliation discrepancy, please see this article for the detailed steps: Fix beginning balance issues if you've reconciled the account in the past QuickBooks Online

 

Also, to have a summary of your beginning and ending balances and lists of cleared and uncleared transactions, you can pull up a reconciliation report.


Keep me posted if you have any other concerns in fixing reconciliation discrepancy and accessing reports in QBO. I'm always here to help. Have a great day ahead.

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