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lctgrafing
Level 1

When trying to log in, i get an error message that says my account is not found

 
1 Comment 1
Irene R
QuickBooks Team

When trying to log in, i get an error message that says my account is not found

Perform several troubleshooting steps to help resolve your login issue, Ictgrafing. Let's work on this together to get everything fixed right away.
 
Start by accessing your account in incognito mode or a private browser to prevent the storage of cache files that could disrupt the program functionality. Below are some shortcut keys you can utilize:

 

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Microsoft Edge: press Ctrl + Shift + N
  • Safari: press Command + Shift + N

 

If this works, clear the cache of your primary browser to discard any saved data. When doing so, you can select whether to save or remove passwords. If the issue persists, consider switching to another QBO-supported browser or device.

 

Moreover, if you forget your login credentials but can access the phone or email associated with your account. We can send a verification code to assist in recovering your account.
 
Here's how:

 

  1. Go to our sign-in help page.
  2. Provide your associated phone number, email address, or user ID with your account.
  3. If you use a phone number or email address, we will send you a text or email with a verification code. If you used a user ID, please select your preferred method.
  4. Enter the verification code we sent you, or follow the instructions in the message. We may request additional information to confirm your identity.
  5. When prompted, reset your password. Or, you can choose Skip.

 

However, use this resource to recover your account if you lack access to your phone or email address: Recover your Intuit Account if you can’t sign in.

 

For additional guidance on handling your QBO account, take a look at these helpful articles:

 

 

You can update me after performing the steps outlined when signing into your QBO account. I want to ensure everything is taken care of for you. I'll be here for your response.

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