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Level 1

When using my mouse (apple) to click on transactions for batch actions it won't select the top several transactions on the list. Is this a software glitch? Suggestions?

 
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QuickBooks Team

When using my mouse (apple) to click on transactions for batch actions it won't select the top several transactions on the list. Is this a software glitch? Suggestions?

This is unexpected behavior, @TLM63.

 

Most of the unusual behaviors can be fixed by clearing the browser’s cache. You can try using an incognito or a private browser to sort this out.

 

You can use these shortcut keys:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Internet Explorer: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If it works, go back to your main browser to clear the cache so the system can start fresh. You can also use other browsers as an alternative since it uses a different cache storage folder on your computer.

 

For your future reference, let me share this article about organizing your QBO account: Help article.

 

Keep me posted if you have other concerns. I'll be around.

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