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Level 1

Whenever I login to my QB, I get emails saying that QB is confirming my email update request. Is this happening to anyone else?

 
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QuickBooks Team

Whenever I login to my QB, I get emails saying that QB is confirming my email update request. Is this happening to anyone else?

Thanks for coming in today, @aimee3.

 

I have an idea why you're getting a confirmation email. Someone must have requested to update your account email to Intuit. Let's check your audit log report to see who made changes to your account and what they did.

 

Here's how to get there:

  1. Go to the Gear icon at the top.
  2. Select Audit log under Tools.
  3. In the report, tick the Filter drop-down. Then, change the User drop-down to All Users, Show all events under Event, and Date to All dates.
  4. Click Apply.

After clicking apply, search for the event that changes your account email. Need more details? Check out this guide: Use the audit log in QuickBooks Online.

 

If you're unable to see the changes, please contact our QuickBooks Customer Care Support. This way, you can verify who made the request.

 

In case you need help with other QuickBooks tasks, click this link to go to our general topics with articles.

 

Feel free to message me anytime if you have questions. I'll be around to help. Take care and have a good one.

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