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Level 2

Wheres my cancelled subscription refund

 
5 Comments
QuickBooks Team

Wheres my cancelled subscription refund

I want to ensure you get the best help with your concern, Herediafoods@gma.

 

We'll have to pull up your account. I'd suggest reaching out to our customer care support so an agent can check it out and verify the refund. Here's how:

  1. Click Help inside QuickBooks Online.
  2. Select Contact Us.
  3. Enter "Subscription refund" in the description box, then click Let's talk.
  4. Select either Start messaging or Get a callback.

When you cancel your subscription, we keep your data for one year. If you wish to resubscribe, you can refer to this article.

 

Feel free to keep in touch if you need our help. Keep safe! 

Level 6

Wheres my cancelled subscription refund

Hi herediafoods@gma , you need to cancel the subscription first

Here's how:

  1. Click the Gear icon.
  2. Select Accounts and Settings.
  3. Click the Billing & Subscription tab.
  4. In the QuickBooks section, select Cancel.
  5. Follow the steps on the screen to cancel your subscription.

Once done, an email confirmation will be sent. Also, quickbooks will hold on to your account for a year. I recommend printing or exporting forms and reports for future use. 

You'll need to contact our QuickBooks support to check what they can offer about the refund. Here's how:

  1. Click the Help icon.
  2. Click Contact us.
  3. Enter request for refund, then click Let's talk.
  4. Select Start an email.

Thank you for using QuickBooks Online. Cheers.

Level 2

Wheres my cancelled subscription refund

I've done this numerous times and actually opened a second n third account with a representative assistant assisting me by the way n was charged 3 more times for yearly subscription and im passed off im out of $8000.00 now and I want n need all my miney

Level 2

Wheres my cancelled subscription refund

Excuse me I'm pissed off n didnt read what I typed before submitting it, what I meant was I had reached out to a support member and while the were assisting me we opened 2 additional accounts by mistake with 3 yearly subscription as well for a total well over $8,000.00. In charges now that have been deducted from my payment account linked to my original quickbooks online account.  So Excuse me if I'm a little annoyed here but please understand my frustration here I've asked to speak with a supervisor and have been denied the opportunity and I have yet to see a dollar credit yet applied to my account 

Level 2

Wheres my cancelled subscription refund

Today I was told that its still being processed i now have to wait 15 business days first I was told 3 to 5 then 5 to 7 then 7 to 10 10 to 14 n now 10 to 15 business days im afraid to call back because they may tell me 15 to 30 days next time this is so unprofessional I will not be using your services come next year when this whole pandemic is over n our lives r back to normal. N I will be telling my friends and fellow business members of my community. 

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