It seems you are experiencing a browser-related issue when sending invoices in QuickBooks Online (QBO), Lori133. Let's tackle this by going through some basic troubleshooting steps.
QBO invoicing allows you to create professional invoices quickly, offer various online payment methods, track invoice status, and manage payments effectively. Before we address the issue, could you please share the specific error message you received while sending or saving invoices? This will help me better understand the problem and provide an appropriate solution.
To address your current issue, I recommend opening a private browser window to reconnect your account. This will help us determine if the problem is related to your browser. Here's how:
- Google Chrome, press CTRL + Shift + N
- Mozilla Firefox: press CTRL + Shift + P
- Internet Explorer: Press CTRL + Shift + P
- Safari: press Command + Shift + N
If you're able to sending invoices using a private browser, you may need to clear the cache of the regular browser you're using.
Additionally, discover how to send sales forms or reports to multiple email addresses simultaneously, allowing you to save time and effort, and concentrate on expanding your business: Email a sales form or report to multiple email addresses in QuickBooks Online.
If you're using QBO Simple Start and want to create recurring invoices, upgrade your plan to get the tools you need to streamline your business and the insights to drive it forward. All in QuickBooks Online Advanced.
I would like to know how you get on after trying the steps, as I want to ensure that this issue is resolved for you. Please reply to this post, and I will get back to you. Take care always!
