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melonkerb
Level 1

Why am I being charged $30 + a month then I get charged $70?

 
2 Comments 2
Maybelle_S
QuickBooks Team

Why am I being charged $30 + a month then I get charged $70?

Let me help you to verify your charges in your account @melonkerb.

 

We can verify what's the charge amount for by signing in to your Intuit account through the Customer Account Management Portal Site (CAMPS) website. This shows all of your QuickBooks subscriptions and your billing history from the previous date period.

 

Here are the steps:

  1. Log in to My Account and sign in using your Intuit account credentials.
  2. Select View your transaction history under the Payment and Order Activity section.
  3. In the Payment History page, click the Period drop-down and choose a date.
  4. Filter the list by date and time.
  5. Tick the Details link next to the payment or refund to see more information.

 

Once done, reach out to our Customer Support Team. They'll pull up your account in a secure environment and provide you detailed information about why you are being charged with that amount.

 

I have articles here which provide insights into understanding subscription charges:

 

 

If there's anything else that I can help you with, let me know in the comments. Always around ready to help.

Fiat Lux - ASIA
Level 15

Why am I being charged $30 + a month then I get charged $70?

@melonkerb 

Your discounted period is expired and you have to pay the regular price now. If you wish to get the lower price, you will need another effort. Utilize the 3rd party tool to migrate your data between QBO accounts.

https://transactionpro.grsm.io/qbo 

 

Once you are ready to proceed, open a NEW QBO account with current discounted plan. You may get current discounted price for up to 6 months. 

https://quickbooks.grsm.io/US

https://quickbooks.grsm.io/us-promo

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