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Why am I being charged more than appears advertised on the QB site?

 
Solved
Best answer 09-13-2019

Accepted Solutions
Intuit

Re: Why am I being charged more than appears advertised on the QB site?

I would recommend chatting with support through the self-employed program.  They can advise you what you're being billed for.  18+ sounds like maybe the self-employed + Turbotax bundle + tax.  They can advise for sure though.

8 Comments
Intuit

Re: Why am I being charged more than appears advertised on the QB site?

Hello,

 

Can you be more specific?  What are you being charged and what do you see on the site?

Not applicable

Re: Why am I being charged more than appears advertised on the QB site?

I'm being charged $18.46 and the site is showing $10.

QuickBooks Team

Re: Why am I being charged more than appears advertised on the QB site?

Hi there, @mkourliandtchik.

 

I'm here to guide you in the right direction for support with regards to your billing concern.

 

This query requires an exchange of personal account information. With that said, I'd suggest you contact our Technical Support team for assistance. They can pull up your account info within a secure environment and are also equipped with the right tools to handle your question.

 

Here's how you can get a hold of them:

  1. Sign in to your QuickBooks Self-Employed account.
  2. Click the Help (next to Assistant) menu on the upper right.
  3. Select Contact us.
  4. Type in your concern in Ask a question (or tell us what’s wrong), then select Continue.
  5. Choose Chat as your preferred method to contact support.

You can keep this article for future reference, it lists the various ways you can contact support for help: Contact QuickBooks Self-Employed Support.

 

Let me if you have other questions by posting a comment below. I'll be sure to get back to you.

Intuit

Re: Why am I being charged more than appears advertised on the QB site?

I would recommend chatting with support through the self-employed program.  They can advise you what you're being billed for.  18+ sounds like maybe the self-employed + Turbotax bundle + tax.  They can advise for sure though.

Not applicable

Re: Why am I being charged more than appears advertised on the QB site?

Ahh that makes sense. Thank you! The chat wouldn’t work for me and they didn’t have any other option available. 🤷🏻‍♀️

Not applicable

Re: Why am I being charged more than appears advertised on the QB site?

Thanks! Chat didn’t work for me m and this was the only other option available. 

Not applicable

Re: Why am I being charged more than appears advertised on the QB site?

Thanks! You’re probably right about the TurboTax. Chat was coming up with a blank screen every time I tried to use it, including after switching browsers and devices. 

Moderator

Re: Why am I being charged more than appears advertised on the QB site?

Hi there, mkourliandtchik.

 

We appreciate you coming back here in the Community. 

 

The price that we are offering on our website is for new subscribers. These promotion ends at a certain period for example for 6 months. That could be the reason you are being charge at a regular price. 

 

 To better check it, you can contact QuickBooks Self-Employed Support through Email. 

  1. Type talk to human.
  2. Select your preferred support method, Chat or Email

If you have other questions, please post them here. 

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