Hi there, @mkourliandtchik.
I'm here to guide you in the right direction for support with regards to your billing concern.
This query requires an exchange of personal account information. With that said, I'd suggest you contact our Technical Support team for assistance. They can pull up your account info within a secure environment and are also equipped with the right tools to handle your question.
Here's how you can get a hold of them:
You can keep this article for future reference, it lists the various ways you can contact support for help: Contact QuickBooks Self-Employed Support.
Let me if you have other questions by posting a comment below. I'll be sure to get back to you.
Ahh that makes sense. Thank you! The chat wouldn’t work for me and they didn’t have any other option available. 🤷🏻♀️
Thanks! You’re probably right about the TurboTax. Chat was coming up with a blank screen every time I tried to use it, including after switching browsers and devices.
Hi there, mkourliandtchik.
We appreciate you coming back here in the Community.
The price that we are offering on our website is for new subscribers. These promotion ends at a certain period for example for 6 months. That could be the reason you are being charge at a regular price.
To better check it, you can contact QuickBooks Self-Employed Support through Email.
If you have other questions, please post them here.