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jbbutterflydesig
Level 1

Why am I being charged when I canceled my account I guess I'll be filing a chargeback since there is no one available to speak to me?

 
3 Comments 3
Charies_M
Moderator

Why am I being charged when I canceled my account I guess I'll be filing a chargeback since there is no one available to speak to me?

Hello there, jbbutterflydesig.

 

I'd like to make sure you'll be routed to the right support that can help you verify the status of your account as well as the details of the charge.

 

I suggest contacting our QuickBooks Self-Employed Team for they have the special tools used to identify the reason why you're still being billed after canceling your account.

 

You can reach them by following the steps below:

 

  1. From the Assistant tab, type or say Talk to a human.
  2. If you want to connect with us directly, type or say Talk to a human.
  3. Then select your preferred support method: Message an agent (Live chat), Call an agent or Get a callback.

The details on how to get in touch with the support is outlined in this article: How to contact QuickBooks Self-Employed Support.

 

If you need other references for future use, you can check out these helpful links: 

The Community is always open if you have other questions. I'll be around to help. Wishing you a great day ahead!

eledergerber
Level 1

Why am I being charged when I canceled my account I guess I'll be filing a chargeback since there is no one available to speak to me?

I have the exact same thing happening. I'm being charged when I already canceled my account. 

 

The instructions provided do not help because you cannot get to the "Assistant" when you log in to a canceled account. The only thing you are allowed to do is see the plans and pricing and it is REALLY frustrating. 

 

I'm going to file a charge back as well since it seems to be the only way to get these charges off my credit card.

Giovann_G
Moderator

Why am I being charged when I canceled my account I guess I'll be filing a chargeback since there is no one available to speak to me?

Hello there, eledergerber.

 

I know that you shouldn't receive any charges once your account is closed. I'll help you sort this one out.

 

It's probably you have other QuickBooks subscription that's why you still being charged. No worries, you can use the link below to connect to our QuickBooks Self-Employed support. This way, they'll be able to check your account and identify the root cause why you still receive charges.

 

https://help.quickbooks.intuit.com/prechats/offerings/SBCG-Online-US-SelfEmployed-Tier1-Chat/22061/v....

 

Also, you can use the QBSE test drive account to contact support.

 

Here's how:

 

1. Go to this QBSE test drive link :  https://selfemployed.intuit.com/createTestDriveUser.

2. Click the Assistant from the top bar.

3. Choose What can you do? from the dropdown list.

4. You'll be prompted the option to Message an agent or Get a Callback.

 

Feel free to visit our help page. This contains a helpful article and process that you can use for your future reference.

 

Post a comment here if you have further questions. We're always here to help.

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