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Level 3

Why am I not seeing dates in the "date" section of the audit log? I want to know when the people logged in.

 
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Best answer February 06, 2020

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Highlighted
Moderator

Why am I not seeing dates in the "date" section of the audit log? I want to know when the people logged in.

Let me help clear things up, zvi_t.

 

I've read the whole thread and checked your attached screenshots.

 

The notification made by the system (Online Banking Administration) won't show you a specific date. Though, you can include the Date Changed column on the Audit Log report to know when these events happened.

 

You can click on the Gear icon on the Audit Log page and check the Date Changed box. I've attached a screenshot for reference.

 

Audit Log.PNG

 

Let me share this article in case you want to learn more on how to customize your reports in QuickBooks Online (QBO).

 

We're a post away if you have any other concerns. Have a great day.

View solution in original post

8 Comments
Highlighted
QuickBooks Team

Why am I not seeing dates in the "date" section of the audit log? I want to know when the people logged in.

Hi @zvi_t,

 

This feature keeps track of every action or event that occurs in your QuickBooks account. The DATE column of the Audit Log shows the original transaction date. While on the DATE CHANGED column, it shows the date and time of any changes to your books.


You can find on the EVENT column what type of changes they perform, and you can also see if they are logged in or logged out.

 

You can read these links about Audit Log works in QuickBooks:
Use the audit log in QuickBooks Online
The Audit Log Helps You Discover Data Errors, Boost Workflow Efficiency and More

 

If you have any other questions, don’t hesitate to comment below. Have a great day!

 

Highlighted
Level 3

Why am I not seeing dates in the "date" section of the audit log? I want to know when the people logged in.

Marry, I know this. So, why am I not seeing any dates in the date field?

(see an attached screenshot or images here:)

 

https://i.imgur.com/RCh1RNW.png 

 

https://i.imgur.com/nuxA2pb.png 

 

 

 

Highlighted
QuickBooks Team
QuickBooks Team

Why am I not seeing dates in the "date" section of the audit log? I want to know when the people logged in.

I appreciate you for providing the screenshot. I've got some troubleshooting steps we can try to show the dates in the Date field, zvi_t.

 

It's possible the browser's cache data is full or damaged preventing the dates not showing in the Date field. To better isolate this one, let's try accessing QuickBooks Online (QBO) using a private window. This mode doesn't use the existing cache data and helps us confirm browser-related issues.

 

You can press CTRL + Shift + N for Google Chrome, or click the Settings and More icon in the upper-right hand corner. For Microsoft Edge, just hi the New In Private window tab.

 

Then, go back to the Audit Log page to see the dates in the Date Changed and Date columns.

 

If it works, go back to your original browser and clear the browser's cache to delete the temporary Internet files. You can also use other supported, up-to-date browsers to be thorough. Just refer to this article for the detailed steps: Clear cache and cookies to fix issues when using QuickBooks Online.

 

I have articles here about Audit Log feature:

 

 

Please touch-based with me if you need anything else in QBO. I'm here to ensure your success.

Highlighted
Level 3

Why am I not seeing dates in the "date" section of the audit log? I want to know when the people logged in.

Thank you for your reply.

 

Let me save you some trouble, so you don't have to post so many guides on how to do basic things like clearing cache. I am a computer engineer programmer so I have basic computer knowledge, so feel free to shorten your replies :)

 

My cache is always clear but just for test sake, I logged in via incognito mode and have the same issue.

I also tried on 5 different browsers (that I don't use very often) and have the same issue.

(Opera, Firefox, IE, Tor, Brave)

 

Any other suggestions?

 

Thank you

Highlighted
QuickBooks Team

Why am I not seeing dates in the "date" section of the audit log? I want to know when the people logged in.

Good evening, @zvi_t.

 

To give you the best assistance, I recommend calling into our Online Support. They have tools that can look further into why your Audit Log isn't showing the dates. Here's how to get in touch:

  1. Go to the (?) Help icon, then Contact Us.
  2. Type in your question or concern in the Description Box then hit Let's Talk.
  3. Choose how to get reached.

You'll hear from an agent in no time! 

 

Let me know how the conversation goes. I'll be on standby. Have a beautiful day.

Highlighted
Level 3

Why am I not seeing dates in the "date" section of the audit log? I want to know when the people logged in.

Thank you, but I did that twice already. It says someone will chat with me in 5 minutes but hours go by and no one contacts me. That's why I posted the question here.

 

I will try again tomorrow.

Highlighted
Moderator

Why am I not seeing dates in the "date" section of the audit log? I want to know when the people logged in.

Let me help clear things up, zvi_t.

 

I've read the whole thread and checked your attached screenshots.

 

The notification made by the system (Online Banking Administration) won't show you a specific date. Though, you can include the Date Changed column on the Audit Log report to know when these events happened.

 

You can click on the Gear icon on the Audit Log page and check the Date Changed box. I've attached a screenshot for reference.

 

Audit Log.PNG

 

Let me share this article in case you want to learn more on how to customize your reports in QuickBooks Online (QBO).

 

We're a post away if you have any other concerns. Have a great day.

View solution in original post

Highlighted
Level 3

Why am I not seeing dates in the "date" section of the audit log? I want to know when the people logged in.

When clicking the "Date Changed" combobox, it would show as selected but no more columns were added to the chart, so I assumed that the "Date" was the column that would show this.

 

But it made sense that this was not the case. So after selecting it and refreshing (several times), it started working and showing the date of logins.

 

Thank you.

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