Why are a couple of months blank in the cash flow bar graph chart, since we did receive and spend money in those months?

Good day, @lifeoptionsgreen,

The graphs you see on the Dashboard should show your financial activity for a specific period of time. If it shows blank even if you processed transactions on that date, make sure you're using the right duration to display the data correctly.

Also, you can try signing in to your account in private browsing to check if this is caused by a known browser issue. If the internet cache holds a lot of data, it may affect QuickBooks performance and may cause unexpected issues in the program.

Use these keyboard shortcuts to lauch private browsing:

• Google Chrome: press Ctrl + Shift + N  
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

Clearing the cache can also help unexpected issues in QuickBooks Online. This will help remove the history log, so you can start with a clean slate.

Let me know how it goes in the comment. I want to make sure this is resolved and I'm ere if you need further help. Have a nice day!

The graph is set for 12 months. March & June are blank on income & expenses and May does not show any expenses. We had income & expenses in those months.

The results were the same in private browsing and when I click on the link for "clearing the cache", it informs me that the message is not found.

Any other suggestins.

Hi there, lifeoptionsgreen. 

Because you tried the troubleshooting steps provided by my colleague. My suggestion to you would be to reach out to our support team, this is because they'll be able to dive into your specific account with you in a 1-on-1 private setting and see exactly what's causing the issues in those months. To reach them follow these steps:

1. Sign in to your QuickBooks Online company.
2. Select Help (?) at the top right.
3. Select Contact Us to connect with a live support agent.

To ensure we address your concern on time, check out our support hours.

Thank you for your time, and have a lovely evening. 

I'm having the same issue. The information is showing up on all my reports  - yet the 12 month dashboard is showing zero income and zero expenses for 3 of the months. 

Welcome to the Community, @ user20482.

Let me address your concern about the reports not showing up on your dashboard. The graphs on your Dashboard shows your financial activity for a certain period of time. If the transactions shows blank on that date, make sure you’re using the correct duration.

You can also do these basic browser troubleshooting actions to check if this is caused by a browser issue. Here’s how:    

    1. Restart your browser.
    2. Use other browser like Incognito.
    3. Clear your browser’s cache and browsing history.

If issue persists after following the steps above, I'd advise reaching out to our QuickBooks Online Support and have them check what’s really causing this issue.

If you have any other questions, please feel free to leave a comment below. I'll get back here as soon as I can to help you again. Thanks for dropping by, wishing you a good one!