Why are all my payroll reports not showing when I click the link for the report? Just goes to blank page...all other reports, other than payroll, seem to work fine?

drgeorge · ‎February 10, 2021

Rasa-LilaM · ‎February 10, 2021

Thanks for visiting the Community, drgeorge.

Let's perform some troubleshooting steps so you can view your payroll reports smoothly.

Before proceeding, make sure there are paychecks created and other payroll information recorded in QBO. This is to ensure you can see the information on the reports.

If yes, access your account using the incognito mode or private window. This type of session doesn't use the existing cache files, which makes it a good place to test if there's an issue with the browser.

Here’s how to bring up private browsing:

For Google Chrome browser: Ctrl + Shift + N
For Mozilla Firefox browser: Ctrl + Shift + P
For Safari browser: Command + Shift + N

If you’re able to see the details of the payroll reports, clearing the cache will help the browser to fetch the latest version of the webpage. Also, it enhances your browsing experience.

If the issue persists, use a supported browser when viewing reports. For future reference, this article outlines the complete steps on how to browsing issues when visiting Intuit sites: Troubleshooting browser problems.

Keep in touch if you have any other concerns or questions about QBO. I’ll be around to answer them for you. Have a great rest of the day.

View solution in original post

Rasa-LilaM · ‎February 10, 2021

Thanks for visiting the Community, drgeorge.

Let's perform some troubleshooting steps so you can view your payroll reports smoothly.

Before proceeding, make sure there are paychecks created and other payroll information recorded in QBO. This is to ensure you can see the information on the reports.

If yes, access your account using the incognito mode or private window. This type of session doesn't use the existing cache files, which makes it a good place to test if there's an issue with the browser.

Here’s how to bring up private browsing:

For Google Chrome browser: Ctrl + Shift + N
For Mozilla Firefox browser: Ctrl + Shift + P
For Safari browser: Command + Shift + N

If you’re able to see the details of the payroll reports, clearing the cache will help the browser to fetch the latest version of the webpage. Also, it enhances your browsing experience.

If the issue persists, use a supported browser when viewing reports. For future reference, this article outlines the complete steps on how to browsing issues when visiting Intuit sites: Troubleshooting browser problems.

Keep in touch if you have any other concerns or questions about QBO. I’ll be around to answer them for you. Have a great rest of the day.

sdc4 · ‎January 20, 2024

I'm having the same issue with quick books 2023 desktop. it won't compile a report for my payroll.

BigRedConsulting · ‎January 20, 2024

As your issue is with Desktop, it's not the same issue. It might sound the same, but it's not.

AldritchM · ‎January 20, 2024

Hi there, @sdc4.

Let’s perform some troubleshooting steps so you can run your payroll report properly. Before the steps below, ensure your QuickBooks Desktop is up to date and create a backup data of your company file.

Here's how:

Find Employees, click My Payroll Service, then click Send Usage Data. If you don’t see this option, follow the next step.
Find Employees, then select Send Payroll Data.
In the Send/Receive Payroll Data window, select Send All. Enter your payroll service pin if prompted.

You can view this article to guide you on sending payroll data: View and print a payroll confirmation report in QuickBooks Desktop Payroll.

if the send is successful, kindly get payroll updates again. If it's unsuccessful, I'd recommend contacting support to investigate further what might have caused it.

If you have more concerns managing your payroll, don't hesitate to click the reply button. I'm always around to help!

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Why are all my payroll reports not showing when I click the link for the report? Just goes to blank page...all other reports, other than payroll, seem to work fine?