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llozano
Level 1

Why are certain payments missing from my Statement of Activity Detail Report? I filtered it to review if pmts were posted into the correct pmt account, namely Paypal.

The problem is not from the invoice dated after the payment. One example is my customer paid for himself and another customer the same amount on the same date. His payment was posted twice for each account. His payment shows but not the other. They were both done exactly the same. Many other payments simply don't show. Thanks
3 Comments
Catherine_B
QuickBooks Team

Why are certain payments missing from my Statement of Activity Detail Report? I filtered it to review if pmts were posted into the correct pmt account, namely Paypal.

I can help you locate customer payments, llozano.

 

It's possible that the other payment was posted to the Undeposited Funds account instead of depositing it directly to the Paypal account. That's why it wasn't added in your  Statement of Activity Detail report. I'll help you verify that by going to the Bank deposit page and customer's transaction list. 

 

Here's how:

  1. Go to the +New button.
  2. Select Bank deposit.
  3. Under the Select the payments included in this deposit section, you'll see payments that are posted in the Undeposited Funds account. 
  4. If you see the other customer payment there, you can select it and ensure that in the Account drop-down the PayPal account is selected. 
  5. Click Save and close.

Then, you can run the report again and look into the PayPal account if it's already posted. You can also directly open the Receive payment option in the customer's transaction list and review the account in the Deposit to field. 

 

You can review these references more details:

Dont's hesitate to leave a reply or post again if you need more help. You take care!

llozano
Level 1

Why are certain payments missing from my Statement of Activity Detail Report? I filtered it to review if pmts were posted into the correct pmt account, namely Paypal.

Thank you for your response. The workaround is to verify that all paypal payments were posted to the paypal account, selecting paypal on the drop down list.  There was a mess in bookkeeping and sometimes I need to change that. That still isn't the problem.  It must be the filter I'm using in the report.  We are a non-profit, cash basis company. We collect payments from customers to apply towards their invoice.  Sometimes paypal is used to make a payment. It doesn't show on the report.  Thanks

Nick_M
QuickBooks Team

Why are certain payments missing from my Statement of Activity Detail Report? I filtered it to review if pmts were posted into the correct pmt account, namely Paypal.

Hey there, llozano. 

 

Thanks for dropping by the Community. If the steps provided above by my colleague didn't get you in the right direction, my advice would be to reach out to our support team, they can dive into your account with you in a 1-on-1 private setting to determine why some payments aren't showing up. Perhaps there's a filter applied somewhere that we in the Community can't see because this is a public forum setting. In Support, you'll be able to screen share with the agent and they can see exactly what's going on. To reach them, follow these steps:

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.

If you have any other questions, feel free to post here night or day. Thank you and have a nice Wednesday. 

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