Why can’t I talk to a human being?

Hi there, @Jsomogyi,

May I know what's the issue all about, and how can I help you? I want to make sure your issue is resolved.

Please share any additional information in the comment or mention me in this thread.

However, for other questions like billing, ongoing issues, and escalated cases, you will need to get in touch with our Phone Support. To ensure we address your concern on time, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM til 3:00 PM on Saturday. If you're can't reach us at your most convenient time, you may request for a callback so you won't have to wait on the line.

Here's how to contact Support:

1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
2. From there, select the Contact Us button and enter your concern in the description box.
   
   
3. Once done, select Call us or Get a callback option.

I look forward for any updates from you about this topic. Please feel free to post them here or mention my name. I'm here to help you. Have a nice day!

You can, but you have to tick off the robots to the point that they pass you along to a human. Or be willing to communicate within this support venue. We that respond here are all humans.

QBO Robot 1 "*beep* Did you see this? *beep* Another one wants to interact with a measly human. *beep* Did we keep any in the building after we *beep* took over?"

QBO Robot 2 "*beep* you just made me spill coffee on my motherboard *beep*"

PLEASE HELP

I'd be glad to know more about the help that you need, @Married1970.

Any details about your concern can help me narrow down the best resolution.

Meanwhile, if you wish to get in touch with one of our representatives, you can follow the steps provided by my peer @Jen_D.

Before doing so, please review our support hours to ensure your issue gets addressed right away.

Also, I'll be adding this handy resource to learn more about QuickBooks Online: Video Tutorials.

I'm looking forward to your response in the comment section. Take care and have a great day.

Trying to cancel since membership began

Quickbooks LIVE is not able to sync w/ my business accounts

Call [removed by moderator]
Email [email address removed]

CANCEL Quickbooks Live
REFUND in full

Thank you for stopping by the Community, @saraguillemette.

I suggest reaching out to our QuickBooks Live team. They can pull up your account securely and process the refund for you. To connect with them, you can either schedule a video chat or leave a message within your QBO account.

Here's how: 

1. Go to Live Bookkeeping from the left menu. 
2. Select either Schedule my appointment or Send a message.
3. Fill in the required info, such as I need to speak to Jeff. 
4. Choose an appointment time or leave a message in the chat window. 
5. You'll see a confirmation that your appointment is booked or the message is sent. 

For more insights, check out the How can I contact my bookkeeper, and how often? section in this article: QuickBooks Live Bookkeeping Overview. It also includes answers to the frequently asked questions (FAQs) about this service. 

You can also cancel QuickBooks Live Bookkeeping services from the Billing and Subscription page. Let me show you how: 

1. Go to Settings ⚙ and select Account and Settings.
2. Select Billing & Subscription.
3. Select Cancel for QuickBooks Live Bookkeeping. Confirm your cancelation on the dialogue box.

Once canceled, the cancellations are effective at the end of your billing month.  

To get more details about QuickBooks Live Bookkeeping, you can check this article: QuickBooks Live Bookkeeping FAQ.

In case you need to update your company and billing subscription in QuickBooks Online, you can reference this article: Update billing, payment, and subscription info in QuickBooks Online.

Reach out to me if you have other QuickBooks concerns. I’ll be right here to help and make sure you’re taken care of. Have a good one.

I need to talk to someone and this isnt working.  Can I please call a person.  I have a customer who paid with a credit card and it cleared my bank but didnt load into quickbooks.

Thanks for joining the thread, @Ferris89.

I'd be glad to provide you the steps on how to reach out to our QuickBooks phone representative. 

Before that, I'll share with you the steps that will help you download your banking transactions to QuickBooks.

For most banks, QuickBooks downloads the latest available transactions every night around 10 PM PT. If downloads seem stuck, or you want the latest available transactions, do a manual download. Here's how:

1. Go to the Banking menu or Transactions menu.
2. Click Banking.
3. Select Update.

This updates all your connected bank and credit card accounts. The number of transactions in each account tile will increase if QuickBooks downloads new transactions.

It's also possible that the issue may be on the bank’s end, you can sign to your bank's website to check. Just follow the steps in this article: How to check your bank or credit card's website if downloads seem slow or stuck.

Additionally, here are the steps to connect with our live agent:

1. Click the Help menu in the upper-right hand corner.
2. Type in "Talk to a human", then press Enter.
3. Look for I still need a human and click on it.
4. Select Get help from a human or Contact Support Team.
5. Choose between Send a message, Schedule an appointment, or Get a callback.

Please check out our support hours to ensure that we address your concerns on time.

If you're able to see your transactions on the Banking page, you can now review and categorize them.

Let me know how it goes by commenting below. I'll be more than happy to provide further help. Keep safe.