Why can't my accountant log on after I sent the invite and he has plenty of other clients on his list? Do I need to pay more?

What version of QuickBooks Online do you have?

Hi @info28,

Welcome aboard to the Community space. I want to make sure you can add your accountant to your company data.

I can see the attached product to your profile is QuickBooks Online. We'll need to check if your accountant successfully accepted the invitation you sent. It will help us determine if we need to resend the invite again.

Here's how:

1. Click the Gear icon.
2. Below Your Company, click Manage Users.
3. Go to the Accountants tab.

If your accountant is missing from the list, please send the invite one more time. Once they accept the invite, they should show on your list in QuickBooks Online.

For more information about this concern, you can visit this article:

Add or remove an accountant user in QuickBooks Online

I also want to know what email provider your accountant use to receive the email. You can add more details by posting a comment below.

If you're unable to resolve the problem by following the steps above, please let me know. The Community team is on the lookout for your response.