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Why did I get charged $1.00 to update the credit card number I use to pay for my Intuit subscription?

 
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Anonymous
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Re: Why did I get charged $1.00 to update the credit card number I use to pay for my Intuit subsc...

Hello, @pmlifeinv,

 

I want to make sure you can get the breakdown of the $1 charge on your account after updating your billing information with us.

 

There are instances when you will see pending or duplicate charges on your bank or credit card account. However, this does not necessarily mean that you have been billed twice. These are called authorization charges, a banking industry practice of authorizing electronic activities made with a debit or credit card. Its function is to hold the balance as unavailable either until the merchant clears the transaction (also called settlement), or the hold "falls off" and makes the balance available again.

 

To trace the charge, I highly recommend contacting our QuickBooks Customer Care Team. They have tools to review your Intuit account's billing profile and discuss why you're billed with that amount. Please make sure to provide the following information to our representatives:

  • Description of the charge.
  • Date when it cleared the bank.
  • Charge amount.

Here's how to contact us:
 

  1. Click the (?) Help menu at the top right section of your QBO Dashboard.
  2. Tap the Contact us button.

 

Please let me know how the call goes. I want to ensure you're taken care of. Have a good one!

 

 

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