Hello @cmv0611,
I'd like to check your account to see your subscription on file. However, we're unable to do it here in the Community space for security reasons.
I suggest contacting our Customer Care Support. They can verify your account and check your monthly subscription in a secure environment. Please use this link to reach us: Contact the QuickBooks Online Customer Support team.
I've also added our page about account management for future reference.
Should you have other questions or concerns, please let me know. I'd be happy to help. Thanks for posting and have a lovely day.
