One of the main reasons is the posting account chosen from the employee's paycheck and in the payroll accounting settings, Steve. Let’s go over it together and fix this.
Before we begin, did you recently change your payroll bank account in QuickBooks Online (QBO)? If so, there could be a mismatch between the actual bank account used for payroll transactions and the one displayed in QBO, which we can update in the payroll accounting preferences.
Here's how:
- Go to the Gear icon and select Payroll settings.
- Click the Accounting pencil icon.
- From the Accounting Preferences > select Paycheck and payroll tax payments and check the chosen bank account.
If the posting account in the payroll accounting preferences is correct and there have been no recent changes to the payroll bank account, let's next check the employee's paycheck and confirm which bank account they're posted to. Here are the steps:
- From the left panel, click on the Payroll menu.
- Select the Employees tab and click the Paycheck list hyperlink in the top right under the Run Payroll button (filter to the one week's worth of payroll transactions at issue)
- Then, click on each paycheck and check the posting account from the Paid from part.
If the posting account is all correct, navigate to Chart of Accounts,choose Bank Account> View Register. Please filter the dates and double-check if the transactions are there.
If the one week of payroll transactions still hasn't appeared or you need further guidance, contact our Live Payroll Support. This specialized team can assist you further with screen sharing in a secure environment and has the tools to resolve this immediately.
Additionally, I'll share this article to guide you through the steps for checking and running the Payroll Summary report for these paychecks: Run payroll reports.
Don't hesitate to reach out if you have additional questions about payroll preferences or need guidance on other tasks. We're always here to help.
