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Why do random phantom entries, none of which I initiated, continue to show up on various accounts?

 
1 Comment
QuickBooks Team

Re: Why do random phantom entries, none of which I initiated, continue to show up on various acco...

Hello there, @katie8,

 

Thank you for posting here in the Community.

 

I suggest checking the Audit Log to see who initiated the random entries you see in your account. This report also shows the changes made and who made them. Let me help you run the log report.

 

Here's how:

 

1. Select the Gear icon on the Toolbar.
2. Under Tools, select Audit Log.
3. Select the Filter button.
4. Use the fields on the Filter panel to choose the appropriate User, Date, or Events filter to narrow the results.
5. Select Apply.

 

The Audit Log shows 150 records at a time. If you have more records, you can select Previous or Next to move between pages of records.

 

For additional information about the audit log, please read this article: The Audit Log What it is, How to Use it

 

If this does not work, I recommend contacting our Customer Support Team and they will call you in no time. 

 

Let me know if there's anything else I can do to help you succeed with QuickBooks.