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Level 1

Why do you keep chargiong me after i cancel my onliune subscription

 
4 Comments
Level 7

Why do you keep chargiong me after i cancel my onliune subscription

A lot of times, users think they cancel, but never receive a confirmation email, granting that cancelation.  If you never received that email, you can maybe try again.  Otherwise, you will NEED to contact Intuit/ QB.  Those steps are posted below. 

 

  1. Log in to your QuickBooks Online company.
  2. Select Help (?) at the top right.
  3. Enter your concern, then select Let's talk.
  4. Select Contact Us to connect with a live support agent.
  5. Choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.
    • Ask the community to get help from businesses like yours.

 

Contact QuickBooks Online customer support team

Support Hours

Plus, Essentials, Simple Start M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT
Advanced, any time, any day.

QuickBooks Team

Why do you keep chargiong me after i cancel my onliune subscription

I'm sorry to see you go, @tpv.

Let's get you the help you need.  If you've already canceled your QuickBooks Online account through the Account and Settings and are still being charged for the service, I'd suggest getting in touch with our QuickBooks Online Support.

 

All account-related concerns are directed to our phone support for security purposes. Agents have the necessary tools to look into your account and to have this thoroughly canceled.

 

Here's how to contact us:
 

  1. Click the (?) Help menu at the top right section of your QBO Dashboard.
  2. Tap the Contact us button.

 

Please let me know if I can be helpful with anything else, and I wish you and your business all the best. Take care.

Level 1

Why do you keep chargiong me after i cancel my onliune subscription

I've only tried this a few times. When i call, it says do it on line, then says this m line no longer active.

Regarding getting a confirmation email that it is canceled, I cannot control that. All i know is that i keep canceling it online, and you keep billing me.

The online chat featyure says it does not recognoze me. 

 

QuickBooks Team

Why do you keep chargiong me after i cancel my onliune subscription

This isn't the kind of service we want you to experienced, @tpv.

 

I'll make sure this gets sorted out. I understand you've already reached out to our support, however, I recommend contacting them again. They can check your account in a secure environment and verify the charge.

 

Please follow the above steps to contact our Customer Care Support.

 

I'm also attaching this guide to help you along the way: Close your books in QuickBooks Online.

 

Don't hesitate to reply to me anytime if you still have questions or concerns with your account. I'm always here to help. Take care and have a great day ahead.

 

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