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michaelkinkema
Level 1

Why does my quickbooks say it is suspened?

 
1 Comment 1
RenjolynC
QuickBooks Team

Why does my quickbooks say it is suspened?

Hello there, michaelkinkema.

 

QuickBooks Online might not have been able to bill your subscription due to the invalid credit card information. You can update your credit card information by following these steps:

  1. Click the Gear icon located in the upper right-hand corner.
  2. Under Your Company, click Account and Settings.
  3. On the left panel, click Billing & Subscription.
  4. Update your bank information.
  5. Click Done.

If you're having problems updating the billing information, I'd recommend contacting our Phone Support Specialists. 

 

Here's how to get our contact information:

  1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact.
  2. Select Account Management, and choose Manage Subscription.
  3. Under Here's how to connect with a QuickBooks expert, click the Get Phone Number button. 

Here's also an article for more information: My Account Has Been Suspended.

 

Feel free to reach out to us if you need more help with QuickBooks. Thanks.

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