Why is my account still active and why card still being charged? After I reached out multiple time for cancel and refund!?? Who else having these shady issues? The ***** support completely ignore the request 3 times!

Let's ensure that you don't have other active QuickBooks subscription, oumesh97-gmail-c.

I do appreciate your time in contacting our Customer Care Support Team. It can be that there are other QuickBooks subscriptions that you first started as a trial and you subscribed to though you're not actively using it. 

You can log in to your account and see if you're asked to resubscribe. It's one of the indicators that your account is already canceled. To confirm, I suggest reaching out to our Phone Support Team again. They only have the access to the tools and check accounts in a secure environment. They can also process refunds for you. You can click here for more details about our support hours and types. 

Let me know if there's anything else that you need help with. Take care!

Same is happening to me. I canceled a while ago and it asks me to resubscribe yet I'm still getting invoices as of an hour ago and their customer service number is now non existent since I no longer have an "account". Somebody needs to give me a number to call cause your online system does not work.

Hello there, isabellavvargas.

I understand how important it is to have your account secured. I want to make sure that you can get the support you need.

We don't have any contact number to reach QuickBooks Self- Employed for security purposes. But, I can walk you through how to connect with them.

Here's how:

1. Log in to y our self-employed account.
2. Type or say "Talk to a Human".
3. Select your preferred support method:
   Message an agent (Live chat).
   Call an agent.         
   Get a callback.

​​​​​​​For future reference, refer to these articles for more info about managing your account:

• Update your billing and subscription info QuickBooks Online Self-Employed

Let me know if you have questions or concerns about getting support. I'm always here to help.
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