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Why is the Company Operations screen looping and not allowing me to log into Point of Sale?

 
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Best answer 09-09-2019

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We are aware of an unexpected issue with Point of Sale (v...

We are aware of an unexpected issue with Point of Sale (version 10 and above) which causes the Company Operations screen to loop continuously and prevents users from being able to log in. This is a result of Windows stopping the Intuit Entitlement Service. Our engineers are aware of this issue and are currently working on a resolution.

                For the time being you can use the workaround below to access your data file, and you can also sign up for notifications regarding this issue by clicking here.

To access your data file:

1.       Close the Point of Sale program.

2.       Press the Windows + R keys to open the Run dialog box.

3.       Type in services.msc and select enter.

·         For 2013 and version 12.0: Select Intuit Entitlement Service v8

·         For version 10.0: select Intuit Entitlement Service v6.0

4.       Right click on the appropriate version of the Intuit Entitlement Service and select Properties from the right click menu.

5.       On the Properties window, on the Startup type drop down menu select Automatic (Delayed Start).

6.       Start the service, if it is not already, by clicking on the Start button.

7.       Click on the Ok button to close the properties window.

8.       Close the Services Window by clicking the X in the upper right corner. 

9.       Reopen the Point of Sale program.

View solution in original post

4 Comments
Not applicable

We are aware of an unexpected issue with Point of Sale (v...

We are aware of an unexpected issue with Point of Sale (version 10 and above) which causes the Company Operations screen to loop continuously and prevents users from being able to log in. This is a result of Windows stopping the Intuit Entitlement Service. Our engineers are aware of this issue and are currently working on a resolution.

                For the time being you can use the workaround below to access your data file, and you can also sign up for notifications regarding this issue by clicking here.

To access your data file:

1.       Close the Point of Sale program.

2.       Press the Windows + R keys to open the Run dialog box.

3.       Type in services.msc and select enter.

·         For 2013 and version 12.0: Select Intuit Entitlement Service v8

·         For version 10.0: select Intuit Entitlement Service v6.0

4.       Right click on the appropriate version of the Intuit Entitlement Service and select Properties from the right click menu.

5.       On the Properties window, on the Startup type drop down menu select Automatic (Delayed Start).

6.       Start the service, if it is not already, by clicking on the Start button.

7.       Click on the Ok button to close the properties window.

8.       Close the Services Window by clicking the X in the upper right corner. 

9.       Reopen the Point of Sale program.

View solution in original post

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This workaround is not working for me. Is it working for...

This workaround is not working for me. Is it working for anyone? I've got payroll due and need the POS for our retail shop tomorrow. Need help badly!
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I'm having the exact same issue as well. While I was able...

I'm having the exact same issue as well. While I was able to finally open my company file using this fix, it just freezes and I'm back to square one. Is there a solution yet to this issue, its KILLING my business!!
Not applicable

Kristen, call QB, they fixed my issue for free.

Kristen, call QB, they fixed my issue for free.

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