Why is there no email help when chat is offline? Change password is not working for new account. QB is so broken.

Hi @SiNae , thank you have posted in quickbooks community.

You could refer to this article to change password. Sometimes open in private window, clear cache and browsing history make easier the process.

Glad to assist you.

Hello there, SiNae.

The phone/chat supports in QuickBooks Online are only available during support hours. Beyond those suggested hours, the Community page is here to assist you 24/7. You can reach them through these steps:

1. Click Help in the upper-right corner and select Contact Us.
2. Enter the details of your concern and click Let's talk.
3. Select how you want to reach them.
4. Enter the necessary information to complete your request.

Or

1. Click Help in the upper-right corner and type Talk to a human.
2. Type I still need a human and another options will appear.
3. Type those phrases repeatedly until you get this response:
   OK. Here’s a shortcut to connect with my humans.
4. Click the Contact us link and select how you want to reach them.
5. Enter the necessary details to complete your request.

Meanwhile, issues in QuickBooks Online are usually caused by piled-up cache. Though, it helps the browser's background processes run smoothly. Here's how to get rid of any-cache related concerns:

1. Open a private browser and log in to your QBO account. It uses but doesn't store cache.
2. If you can log in to your account successfully, we can go back to your regular browser and clear the cache.
3. Other supported browsers are good alternatives, too. Each of them uses a different cache.

You might find this article helpful when you encounter sign in issues in the future: Get help if you can't sign in to your account.

Let us know if you need anything else. Have a great day!