Hi Holmbergsm, I understand how frustrating it can be to see an unexpected charge and feel unable to reach Support. Please note that we don’t have access to individual billing accounts here in the forum. Hence, I recommend contacting our live support team so they can review your account and correct this.
They’ll confirm your $5 promotional plan, review your billing details, and process any necessary credits or adjustments to make sure your account reflects the correct offer.
We truly appreciate your patience while we ensure everything is accurate. If you’re having any trouble reaching our support team, please let me know.
