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pattate55-gmail-
Level 1

Will someone please let me know how to get in contact with a live person?

 
3 Comments 3
Nick_M
QuickBooks Team

Will someone please let me know how to get in contact with a live person?

Hello, pattate55-gmail-.

 

Thanks for dropping by the Community, I'm more than happy to help you get in contact with a live person, what you'll want to do is follow these steps provided to reach out to our support team. When you do this you'll be prompting either a call back from a live agent or an instant messenger with a live agent as well. Follow these steps:

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.

When completed you should hear back shortly from a live agent. If you'd like, you can post your questions here in the meantime. I'm happy to see if I can help.

 

Thanks for your time and have a lovely afternoon. 

thisisirritating
Level 1

Will someone please let me know how to get in contact with a live person?

Where do I find all this on my computer.  I can't see where it gives me  a choice of putting in my concern and/or talking to a live person.  All I get is the direction to choose a user name, and what do I want to talk about.  Are we on the same website?

 

Pabz_L
QuickBooks Team

Will someone please let me know how to get in contact with a live person?

Hello there, @thisisirritating.

 

In your QuickBooks Online account, you’ll see the Help button on the upper right. 

 

You can use the screenshots below so you’ll be guided on how to contact our support team.

 

  1. Sign in to your QuickBooks Online company and click the Help button. 
  2. Select Contact Us and enter your concern and select Let's talk
  3. A window will pop-up where you can choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

    4.Fill in all the information need. Then, click Continue.

 

A live agent will call you after 5minutes.

 

Please know that you can also post your concerns here in the Community if you’re having an issue with QuickBooks. I’d be glad to lend a hand to whatever concerns you have related to QuickBooks Online. 

 

Need to get in touch?

Contact us