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yangzhangusa
Level 1

Yanlin Enterprises Inc did not need QuickBooks Online Payroll Core ,We want to cancel subscription , but it cannot be processed in the management system, please help

how to cancel QuickBooks Online Payroll Core ,We did not need it
1 Comment 1
JessT
QuickBooks Team

Yanlin Enterprises Inc did not need QuickBooks Online Payroll Core ,We want to cancel subscription , but it cannot be processed in the management system, please help

I understand your point, and I'll help you out, yangzhangusa.

 

There's actually an option to cancel payroll on your end. Here are the steps:

  1. Go to Settings ⚙ and select Account and Settings.
  2. Select Billing & Subscription.
  3. In the Payroll section, select Cancel.
  4. Fill out the online cancelation form to complete your cancelation.

If you're not the Master Admin (MA) user of the company, you can have the MA do this. Or, you can ask them to give you access to cancel your subscription.

 

Feel free to share an update after canceling your subscription.

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