Clear up customers with zero net balances in QuickBooks Online

Find out how to clear up customers with zero net balances in the accounts receivable aging report in QuickBooks Online.

When you run your accounts receivable aging summary report, you might see customers that have zero net balances. Fix it, so you can keep your business info accurate and reports up-to-date. Here's how.

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Record a payment to clear up customers with zero net balances

1. Go to + New, then select Receive Payment.
2. Select the Customer ▼ dropdown, then select the customer's name. Leave the Amount Received blank.
3. Select the Payment Date, then enter the date you'd like to use as the invoice closing date for your reports.
4. From the Outstanding Transactions, check the box next to the invoice to apply the credit.
5. From the Credits, check the box next to the credit applied to the invoice.
6. Select Save.

The zero balances should now disappear from the accounts receivable aging summary report.

Tip: You can also get your aging reports to match if they don't.