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1/2 I have a simple two entry record for a PayPal test amount. One is an expense for $0.26, and another is a deposit for the same amount. The entries are the same date.

2/2 Each entry is accurately marked as income or expense. The Profit & Loss report for the month shows the expense but not the income. Why is that?

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Active Member

Re: 1/2 I have a simple two entry record for a PayPal test amount. One is an expense for $.026, and another is a deposit for the same amount. The entries are the same date.

Typo in my post, sorry  - the amount should be $0.26. 

QuickBooks Team

Re: 1/2 I have a simple two entry record for a PayPal test amount. One is an expense for $.026, a...

Hello there, @tgreyhavens.

 

Let's search for the deposit transaction first to make sure it was recorded in QuickBooks.

 

  1. Click the Magnifying Glass icon.
  2. From the search field, enter 0.26 amount.
  3. If the transaction doesn't appear, select Advanced Search.
  4. Adjust the filter to the type of data you want.
  5. In the Search drop-down, select All Transactions then Amount.
  6. Enter 0.26 amount again in the box.
  7. Hit Search.

From there, you can verify if the deposit transaction was recorded or not. If you haven't seen the deposit, it means that the deposit was not added in QuickBooks. 

 

That's the possible reason why the deposit isn't showing on your Profit and Loss report. If it's the case, you'll need to add the deposit so you can see the income amount on the report.

 

But if the deposit shows upon searching it, let's drill down your Profit and Loss report to check. Here's how:

 

  1. Go to your Profit and Loss report.
  2. Customize the date range of the report to the date you enter the transaction.
  3. Click the Total Income amount to drill down the transaction.

Once done, you can verify the deposit transaction from there.

 

But if the income still doesn't show, I suggest performing some troubleshooting steps to isolate this. You can log in your QuickBooks account to another browser and try to check the report from there.

 

If that works, return to your default browser and perform clear cache to remove temporary internet files on their computer.

 

Please let me know if you have other QuickBooks concerns.