2 Bank Accounts will not show up/link from Chase but all other Chase accounts do

bbello121 · ‎March 07, 2026

I about 20 Chase Bank accounts which link in quickbooks online just fine. When I go into Link Account - Manage Connections, I see all my Chase accounts except the two I am trying to add. If I toggle one off and back on, it asks me which accounts I want to connect and it shows me my already connected accounts. Itthen shows me 4 accounts that I do not want to link as it has nothing to do with my business. It does not show the 2 accounts that were setup about 30 days ago at Chase that I actually want to add. Chase assures me they are linkable with QB. Is there any way to deactivate the entire Chase Bank feed and reactivate it to see if that will do the trick? Any other ideas?

SIAB · ‎March 07, 2026

Try opening your QBO account on any private/incognito browser.

bbello121 · ‎March 07, 2026

still the same, no difference.

Bryan_M · ‎March 08, 2026

Hi there, @bbello121. This banking connection issue needs immediate attention from our live support team so they can review your account safely and locate the origin of the error quickly.

To connect with our experts, go to the Help icon and select either of these two options:

Assistant tab: Enter talk to an expert.
Search tab: Select Contact Us.

Take note of our support availability to avoid contacting us during closed hours. You can click this link for guidance: QuickBooks Online expert service hours.

If you have additional questions, please reply below.

Topics

Training

Community

Resources

2 Bank Accounts will not show up/link from Chase but all other Chase accounts do