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Level 1

A client paid his balance online with a credit card 10 days ago and it has still not deposited into my bank. I need answers as to why this is taking so long

10 days is too long for QB to hold that money. I have to talk to a computer not a person who can help. Not happy!
1 Comment
QuickBooks Team
QuickBooks Team

A client paid his balance online with a credit card 10 days ago and it has still not deposited into my bank. I need answers as to why this is taking so long

Experiencing a delayed deposit is tough to deal with, sharibuildology2.

 

Usually, the funds reach your deposit bank account within 2-3 business days of the transaction. It varies depending on the time of day you enter transactions, which financial institution you choose for transactions to be deposited in, and how long it takes your bank to verify or process electronic deposits. The approximate wait time for credit card payments to be transferred to your bank would take 5-7 banking days, while ACH deposits may take 7-10 business days. You can check out the Find when QuickBooks Payments deposits your money article for your guidelines.

 

While processing the payments, we held your deposit if we suspect something unexpected in it. We occasionally review unexpected transactions to help protect you and your customers from any fraudulent activities. This is why we won’t deposit the money from the specified transactions until we complete our review. After we get all the information from you, we generally complete the review within 2 business days.

 

If the payment is still not deposited within the given length of time, I recommend contacting the QuickBooks Payments Support Phone Team. They'll pull up your account in a secure environment and help you trace the customer payment.

 

Feel free to visit our QuickBooks Payments page for more insights about managing your customer payments on your account.

 

I'll be right here to continue helping if you have any other concerns or questions about processing payments or any QuickBooks Online related. Assistance is just a post away. Take care always. 

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