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mazen2
Level 1

A connection to one account only downloaded 2 transactions from September and that's it. It shows connected and updated. How do I get it to download all transactions?

 
2 Comments 2
Maybelle_S
QuickBooks Team

A connection to one account only downloaded 2 transactions from September and that's it. It shows connected and updated. How do I get it to download all transactions?

I want to ensure this is taken care of, @mazen2.

 

Usually, this error occurs when there's too much cache in the browser. To fix this, let's perform some troubleshooting steps. Let's start by accessing QuickBooks (QBO) account using a private browser. The following are the shortcut keys you can use:

  • Google Chrome: press Ctrl + Shift + N 
  • Mozilla Firefox and Microsoft Edge: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

If this works, you can clear the cache and cookies of your browser. If not, you can use another supported browser. Possible that your current browser may have a temporary issue with QuickBooks.

 

If the transaction still does not update, try the steps outlined in this article: What to do if bank transactions won’t download?

 

However, if the issue persists, you can manually upload your bank transactions in QuickBooks Online (QBO).

 

Just in case you want to categorize your downloaded transactions, feel free to check out this link for more guidance: Assign, categorize, edit, and add your downloaded banking transactions.

 

If you have any other follow-up questions, let me know by commenting below. I'm here for you. Have a great day!

Maybelle_S
QuickBooks Team

A connection to one account only downloaded 2 transactions from September and that's it. It shows connected and updated. How do I get it to download all transactions?

Hi, @mazen2.

Hope you’re doing great. I wanted to see how everything is going about the bank transactions you had the other day. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

Looking forward to your reply. Have a pleasant day ahead!

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