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Join nowI'd like to help with your question about A/R balances, doraweise.
Let's run a report for Accounts Receivable and review the details to check what's causing the amount to be off. Here's how:
Then, review the data and look for an entry or transactions that are causing the issue. You might also need to create a journal entry to clear out the balance.
We would also recommend reaching out to your accountant for additional advice on this matter. If you don't have one, you can search for accredited and certified ProAdvisor here: https://quickbooks.intuit.com/find-an-accountant/.
Aside from that, you can also contact our phone or chat support teams for QuickBooks Online. They can take a closer look at your A/R and run reports with you to determine why the amount is off. Here's how:
Lastly, let me add a couple more articles for future guidance and reference:
You can always count on us and post questions in the Community if you need help again. We're always here to guide and assist you.
Hi doraweise,
Hope you’re doing great. I wanted to see how everything is going about the balance in your A/R account. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.
Looking forward to your reply. Have a pleasant day ahead!
Thank you, I did get it resolved.
Thank you! I did get it resolved.
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