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Anonymous
Not applicable

Accepted bank feed transaction will not show in register - QB thinks it’s a duplicate

I have some recurring transactions that are always for the same amount:

 

rent -  $1200 - in my checking register 

Google $500 - credit card register 

 

‘These transactions are being downloaded from the bank feed, categorized and accepted in the register. 

When I go to the register the transactions are not showing at all. I *believe* that QB is thinking these transactions are duplicates and simply not posting them to the register. 

Where do I go from here?

 

 

1 Comment 1
RCV
QuickBooks Team
QuickBooks Team

Accepted bank feed transaction will not show in register - QB thinks it’s a duplicate

We appreciate you for providing full details of the banking issue you've encountered, Halp.

 

If there are duplicate transactions you've added and approved in the Transaction List page, still it will be posted in the register. If you create a bank rule for the recurring transactions, you can delete the renaming rule. It's possible there's a damaged data on the one you've created.

 

For the steps and details, you can check out this article: Use renaming rules for Bank Feeds. Then, go to the Modify a renaming rule section.

 

Once done, recreate the deleted bank rule. Just follow the steps in the Create a renaming rule section in the article I've provided.

 

If not, you can use the Web connect feature to import the missing bank transaction in QuickBooks. Then, add them to your register again.

 

I'd suggest contacting our Customer Support Team to investigate what's causing this issue.

 

Here's how:

 

  1. Click Help on the top menu.
  2. Choose QuickBooks Desktop Help.
  3. Enter your concern in the Search field.
  4. Tick the Search icon
  5. Tap the Contact Us link.
  6. Choose Get a callback to connect with us.

QBDT Help 01.PNGQBDT Help 02.PNG

 

I have an article here about adding and matching Bank Feeds transactions: Add and match Bank Feed transactions in QuickBooks Desktop.

 

Visit the Community if you need anything else in Bank Feeds. I'm always here to help.

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