Account reconciled to bank balance, register off suddenly

Good evening, @Lori Hardin. 

It's great to see you back in the Community! Let me point you in the right direction to get this problem in the register squared away. 

The best route be to consult with your accountant and review the register and the reconcile together to see why this is occurring. They'll be able to give you the advice you need to correct this and help you process the closing of that account. 

You don't have an accountant, check out this guide to find one near you. 

Keep us updated on how the conversation goes. We're always here to have your back. Wishing you and your business continued success! 

Thanks, that doesn't help, but I was able to go back several years and see that the issue was not new after all. I created a JE to amend the balance and have closed the account.

I appreciate you for joining the thread again, @LORI.

Thank you for sharing additional information. This will surely help the customer or other users who have the same concern.

Feel free to drop by the Community whenever you have further QuickBooks-related concerns. Stay safe!