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arw24
Level 1

All my Matched transactions are now showing as Unmatched...Freaking out

Having a bit of a panic attack. I spent a bunch of time adding credit card transactions from the bank feed into the register last week. All that were left in the list were about 20 transactions.

This morning, when I opened Quickbooks, EVERYTHING was back as if I hadn't added anything, however, all the entries I added to the register last week are still in the register....Is this a database problem?

1 Comment 1
MirriamM
Moderator

All my Matched transactions are now showing as Unmatched...Freaking out

Hi there, arw24. Thanks for dropping by the Community.

 

Giving you the best experience is what we aim for. I'm here to share some information about the matched transactions showing unmatched in QuickBooks Desktop.

 

 We have received several reports regarding this, and our Product Engineers are now working to fix it as quickly as possible. While they do, I'd suggest contacting our Customer Support Team. They can add your company to the list of affected users, so you'll get updates via email. Ensure to review their support hours, so you'll know when agents are available.

 

Thank you for your patience while we work for a fix. If you have additional assistance while managing your bank transactions, let me know. I'll be around to provide further assistance. Have a nice day.

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