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Level 1

Amarillo National Bank Credit Card

Amarillo National Bank just updated their credit card website and Quickbooks will no longer link to the account.  I have tried to add the new login URL, but the screen prompts just say "we will work on this request with your bank."  The bank says that their website is working fine and I can login to my account through a web browser without issue.  I tried talking to a human at Quickbooks technical support and doing the online chat option, both with predictably poor results.  When will I be able to sync Quickbooks back to my existing  credit card account?

2 Comments 2
Candice C
QuickBooks Team

Amarillo National Bank Credit Card

Hey there, @darren-s-morriso


It's great to see you back in the Community. Let's work together to figure this problem out. 


To clarify, can you please send a picture of the message you're receiving when trying to link the bank account to QuickBooks Online? This will give me a better feel of what may be happening in your account. 


Note: If your Bank has updated their website recently, this may be the cause of the disconnection with QuickBooks Online. Often, QuickBooks Online will need to talk with your bank and the updates they made so we can edit the login for it on our end. 


Use this guide for future references to help your business out: Connect bank and credit card accounts to QuickBooks Online


I want to ensure that you get this taken care of as soon as possible. I'll be back around shortly!

Fiat Lux - ASIA
Level 15

Amarillo National Bank Credit Card


Utilize the trial version of MT Online to isolate the issue. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed. If the same error persists, there is an ongoing problem at your bank or connection.


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