Let me help you get past this issue, @menotti.
If you imported your transactions manually using a CSV file, please note that QuickBooks requires either a 3-column or 4-column format.
The 3-column format includes Date, Description, and Amount columns, while the 4-column format includes Date, Description, Credit, and Debit columns. For more guidance on checking the format of the CSV file, visit this article: Format CSV files in Excel to get bank transactions into QuickBooks.
However, if you synced your transactions directly from your bank, it's important to note that QuickBooks depends on the data they provide. You can contact your bank's support team to check the transaction syncing process and any ongoing issues.
Once you've imported your bank transactions successfully, you can use this guide to review them: Categorize online bank transactions in QuickBooks Online.
Leave a reply if you need additional help importing your bank transactions. We've got your back.
Thank you.
Regarding: "However, if you synced your transactions directly from your bank, it's important to note that QuickBooks depends on the data they provide. You can contact your bank's support team to check the transaction syncing process and any ongoing issues."
Believe it or not, I already contacted Amex, and they told me to contact Quickbooks
This is an issue between Intuit and Amex, and should be resolved between the two of you. The information transferred and received needs to be improved, and it is clear that I myself as a customer cannot resolve this.
I am happy to help write up the issue in more detail, but this should be escalated to the product/engineering team for resolution.
Thank you!
Hey, @menotti.
I appreciate you reaching back out with your concerns.
Since your bank is requiring that you speak with our Customer Support Team, here are the steps to do so:
They'll be able to escalate the issue if need be.
Keep us updated on how the call goes. Have a wonderful day!
Thank you - I will give that a try.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here
These cookies are strictly necessary to provide you with the services and features available through our site. Because these cookies are strictly necessary to deliver the site, you cannot refuse them without impacting how the site functions.
These cookies are used to make advertising messages more relevant to you and your interests. They also perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed, and in some cases selecting advertisements that are based on your interests.