American express open connection is no longer downloading all cards from the primary account. Please help.

Hello there, @tweisleder.

I've checked my resources and found out that there is an ongoing investigation with the Amex OPEN app. We have notified our product team and they currently working on getting this issue resolved.

As an alternative, you can try connecting the account through the American Express Bank Feeds option instead of the OPEN app. 

While they continue working on this, I recommend giving us a quick call so we can add your company details to our containment list. This way, you'll be notified of the latest updates and progress of the investigation via email.

Also, aside from phone support, you can reach out to our QBO chat support for further assistance through this link: https://help.quickbooks.intuit.com/prechats/offerings/QBOP-CHAT/15024/view.

I'd also like to add these links below to guide you in categorizing and reconciling your bank transactions successfully in QuickBooks Online:

• Categorize and match online bank transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online

Know that you can always visit the Community if you have any other concerns. I'll be around to lend a helping hand. Take care!

I had asked to be added but have no idea if that happened or not.  Every time I contact support I have to start all over and they will not move forward until we have done all the troubleshooting first...total waste of time....is there a way you can add us?

Hi there, @tweisleder.

I'm glad to have you in the Community. Let me provide some update about this issue. 

The investigation for American Express open connection has been closed a long time ago. It's possible that your bank changed their connection, hence you're having a hurdle linking it.

If you're able to log in without any problems, let's try refreshing your bank connection by disconnecting and reconnecting it. 

If the issue persists, it would be best to contact our support team, so they can investigate this further. As of the moment, we need more details about this behavior. 

Here's how you can reach them:

1. Go to https://help.quickbooks.intuit.com/en_US/contact.
2. At the top right, select your QuickBooks version.
3. Select a topic.
4. Click on the Get Phone Number or Start a Message button.

Be sure to review their support hours so you'll know when agents are available.

Also, here are some articles some helpful articles about fixing online banking issues for your future reference: Fix online banking errors in QuickBooks Online.

Keep me posted if you have any other questions with this concern. I'll make sure to get back to you as soon as I can. Have a great week ahead!