American Express appears to have disabled QBO downloads. Only CSV and PDF file types available. I talked to AMEX customer service and they told me 4 -8 weeks estimated time to get QBO back online which is ridiculous. Anyone know how to upload a CSV file into Quickbooks desktop for my AMEX transactions. Thx.
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Thanks for sharing the details of your concern, @Uptown.
QuickBooks Desktop only imports Web Connect (.QBO) files for online banking transactions. Since you have CSV, I recommend checking out a third-party app converter that can help change the format. Visit Intuit Marketplace for the list of applications available.
Once the .QBO file is ready, let’s upload the transactions to your QuickBooks company. Here’s how:
For reference, take a look at these articles:
Post in the Community again if there’s anything else you need. I’m more than happy to help. Have a great day!
AMEX says it will be fixed tomorrow. They did an update which upset QBO downloads. Fingers crossed. Otherwise, DISCOVER card gets my business. Always excellent service, domestic agents but not accepted everywhere but neither is AMEX.
You can still download QBO from Amex if you click on Preview New Version. QBO works in the new version. The only caveat is, it wants a new account created. I solved that by allowing it to create a new credit card account but made it a sub account of the real QB Amex account.
You'll want to use a different supported file format to download your transactions. Let me share with you the supported files so you can get started with.
Once done, go to Banking and upload your file again.
Meanwhile, I'd still recommend contacting our Customer Care Support to get this reported. Here's how you can reach us:
I've also added this handy article for future reference: Fix OL and OLSU Bank Feeds errors in QuickBooks Desktop.
Feel free to reach out anytime if you have other concerns.
Thanks for joining this thread, @gorskel1.
As mentioned by my colleague, QuickBooks Desktop only imports. QBO files for online banking data. To import your American Express transactions into QuickBooks, first convert the CSV file to QBO.
You can consider visiting the Intuit Marketplace site to find a third-party file converter. Just enter a keyword in the Search field box to expedite the process.
Once done, the page will show a list of compatible apps. After converting the file format, you can start importing the data.
For detailed instructions, I suggest following the steps provided by @KhimG.
If there’s anything else I can help you with, just let me know by posting a comment below. I’ll be right here to assist further. Have a good one.
KhimG response was noted by me, and I looked into it, but I don't see it as an acceptable solution since you are asking me spend $$ for something that has been free for many years. If you could point me to a free CSV to QBO converter that would be great.