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Community Contributor *

American Express QBO download disabled

American Express appears to have disabled QBO downloads.  Only CSV and PDF file types available. I talked to AMEX customer service and they told me 4 -8 weeks estimated time to get QBO back online which is ridiculous.  Anyone know how to upload a CSV file into Quickbooks desktop for my AMEX transactions.  Thx.

Solved
Best answer 2 weeks ago

Accepted Solutions
Community Contributor *

Re: American Express QBO download disabled

American Express is back up.

 

 

13 Comments
QuickBooks Team

Re: American Express QBO download disabled

Thanks for sharing the details of your concern, @Uptown.


QuickBooks Desktop only imports Web Connect (.QBO) files for online banking transactions. Since you have CSV, I recommend checking out a third-party app converter that can help change the format. Visit Intuit Marketplace for the list of applications available. 


Once the .QBO file is ready, let’s upload the transactions to your QuickBooks company. Here’s how:

  1. From the File menu, select Utilities.
  2. Choose Import, then Web Connect Files. ( Screenshot attached)
  3. Locate the file you saved, then select Open.
  4. Follow the on-screen instructions to complete the process.

Web Connect.PNG

For reference, take a look at these articles: 

Post in the Community again if there’s anything else you need. I’m more than happy to help. Have a great day!

Established Member

Re: American Express QBO download disabled

AMEX says it will be fixed tomorrow. They did an update which upset QBO downloads.  Fingers crossed.  Otherwise, DISCOVER card gets my business. Always excellent service, domestic agents but not accepted everywhere but neither is AMEX.

Experienced Member

Re: American Express QBO download disabled

You can still download QBO from Amex if you click on Preview New Version. QBO works in the new version. The only caveat is, it wants a new account created. I solved that by allowing it to create a new credit card account but made it a sub account of the real QB Amex account.

Active Member

Re: American Express QBO download disabled

I just try to download. 8/5/2019 and QBO are not available.

This is a key function to reconcile a business account that uses AMX for Business.

 

QuickBooks Team

Re: American Express QBO download disabled

Hi lm17300,

 

You'll want to use a different supported file format to download your transactions. Let me share with you the supported files so you can get started with.

  • Comma-Separated Values (CSV)
  • Quicken (QFX)

Once done, go to Banking and upload your file again.

 

Meanwhile, I'd still recommend contacting our Customer Care Support to get this reported. Here's how you can reach us:

  1. Click (?) Help.
  2. Click Contact us.
  3. Enter your issue in the What can we help you with? field.
  4. Click Let's talk.
  5. Click Get a callback.

I've also added this handy article for future reference: Fix OL and OLSU Bank Feeds errors in QuickBooks Desktop.

 

Feel free to reach out anytime if you have other concerns.

Community Contributor *

Re: American Express QBO download disabled

How do you import a CSV file? I don't believe that is an option.  Quickbooks is looking for a QBO file.   

Community Contributor *

Re: American Express QBO download disabled

I don't seem to have the preview new version option yet, but sound promising. I will keep a lookout.  Thanks.

Community Contributor *

Re: American Express QBO download disabled

Thanks. No update yet on my end.  But sounds like they are working on it.

Experienced Member

Re: American Express QBO download disabled

You have back up to the Statements & Activity tab to see it right below the summary totals.

image.png

Experienced Member

Re: American Express QBO download disabled

Yes, its easy to download the CSV file, but how do you import it into QB Desktop? It only accepts QBO files. Or am I missing something?

QuickBooks Team

Re: American Express QBO download disabled

Thanks for joining this thread, @gorskel1.


As mentioned by my colleague, QuickBooks Desktop only imports. QBO files for online banking data. To import your American Express transactions into QuickBooks, first convert the CSV file to QBO.


You can consider visiting the Intuit Marketplace site to find a third-party file converter. Just enter a keyword in the Search field box to expedite the process.


Once done, the page will show a list of compatible apps. After converting the file format, you can start importing the data.


For detailed instructions, I suggest following the steps provided by @KhimG.


If there’s anything else I can help you with, just let me know by posting a comment below. I’ll be right here to assist further. Have a good one.

 

Community Contributor *

Re: American Express QBO download disabled

KhimG response was noted by me, and I looked into it, but I don't see it as an acceptable solution since you are asking me spend $$ for something that has been free for many years. If you could point me to a free CSV to QBO converter that would be great. 

Community Contributor *

Re: American Express QBO download disabled

American Express is back up.