Hi, KAllard.
Thanks for reaching out to the Community space. Let me guide you to the right support that can take a look at your account and help straighten out this issue.
Since the Community space is a public forum and we want to avoid sharing your account information, I'd recommend contacting our phone support for assistance. They can take a look at your account in a secure environment and make sure your questions are addressed accordingly.
All accounts related concerns need to be directed to our phone agents for security purposes. You can get their updated number on this article: https://community.intuit.com/articles/1145770.
Stay in touch with me if there's anything else you need. I'll be here to help. Have a good one!
