Any troubleshooting ideas for connecting bank accounts? I've not been able to get through the security point. All the numbers they give to send a code to are not mine.

jessicahofman87 · ‎August 16, 2025

My bank made changes, and my accounts stopped being linked to my QuickBooks account. When I try to link them, the phone numbers listed to send a security code to are not associated with me and I cannot get the code to proceed.

MarkAngeloG · ‎August 16, 2025

Hi there, Jessica.

I recommend contacting our live support directly to have this case investigated. Here's how:

Head to this link: Contact Us.
Select QuickBooks Online product and click Continue.
Select Contact Us and choose a way to connect with us:
Start a chat with a support expert.
Get a callback from the next available expert.

Since you can't get any code, it's best to contact our support for further investigation.

Please don't hesitate to leave a reply if you have additional concerns in QBO. We're always ready to help.

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Any troubleshooting ideas for connecting bank accounts? I've not been able to get through the security point. All the numbers they give to send a code to are not mine.

Any troubleshooting ideas for connecting bank accounts? I've not been able to get through the security point. All the numbers they give to send a code to are not mine.

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