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gardens2design
Level 2

Anybody else out there who is starting to hate Quickbooks

 
108 Comments
MaryAnn_E
QuickBooks Team

Anybody else out there who is starting to hate Quickbooks

Hi @ gardens2design,

 

This is not what we want you to feel. I know how important it is to your business that everything is on track. I'd like to learn more about your concern, and I'll be glad to help you fix it.

 

In the meantime, I recommend checking this page to find answers you need and articles that will benefit you in managing your account:  Help Articles for QuickBooks Online.

 

The Community is always here to help you out. You can always leave a comment, we’ll help you the best we can.

gardens2design
Level 2

Anybody else out there who is starting to hate Quickbooks

Not an acceptable answer. Please explain to me why it take 6 days for a credit card payment from one of my regular customers to clear. This was after I went to the trouble to make sure my bank was accepted by Quickbooks. Well, well, well. It looks like you have held my post until you can correct it. I assume after you do you will delete it so no one ever sees it. Very deceptive I must say. Doesn’t speak well for you company. 

gardens2design
Level 2

Anybody else out there who is starting to hate Quickbooks

Let me ask you. Does the community exist to help customers or protect Quickbooks?

JessT
QuickBooks Team

Anybody else out there who is starting to hate Quickbooks

Yes, we're here to help you, gardens2design.

 

I know it's more convenient if we'll just receive the payments right there and then. However, let's keep in mind that funds are transferred between financial institutions and each of them have their own rules and timeframes as to when they post funds.

 

Normally, the posting timeframe will take 2-3 business days to receive your customer's payments. For more information on the payment process, you can refer to this article: Find out when QuickBooks Payments deposits customer payments.

 

If you have other questions in mind, please let us know. Stay safe!

gardens2design
Level 2

Anybody else out there who is starting to hate Quickbooks

If the normal timeframe is 2-3 days, why did I receive an email saying it would 6 days?

MarsStephanieL
QuickBooks Team

Anybody else out there who is starting to hate Quickbooks

Hi @gardens2design.

 

This is what will happen on your payments transaction within 2 to 3 business days. If you process customer payments before 3:00 P.M. Pacific Time (PT), deposit will take place on the next business day. If it'll be processed after 3:00 P.M. PT, deposit will be in your bank within two business days

 

If you just enrolled to QuickBooks Payment, the turn around time for the first set of payments to be deposited will be within 5 business days to complete the set up.

 

However, if you're upgrading to next-day deposits, your Automated Clearing House payments will take a bit longer during your first month because QuickBoooks will test out the connection and will review on the risks.

 

I agree with the article provided by my colleague @JessT, so that you can check further about the ACH payment deposit process and the  turn around time.

 

Count me in if you need anything else. I'll be here to help. Take care.

GuyfromMontana
Level 2

Anybody else out there who is starting to hate Quickbooks

I was forced to update my host computers account from PRO 2018 to Pro 2019

My files were converted to 2019. My other five users (i bought six licenses for 2018) cannot use the files now except in single user mode. I've spend six hours on the phone and the rep and their supervisor say my only remedy is to buy five more licenses.

 

This is a total ripoff - i didn't want an update and no one warned me it would cost me five extra licenses.

I can't go back without loosing the week of new activity in 2019 - I can't go ahead with one user to I'm being held hostage by a company that so big they don't care.

 

What a nice way to take care of businesses already stretch by the pandemic.

ShiellaGraceA
QuickBooks Team

Anybody else out there who is starting to hate Quickbooks

Hi @GuyfromMontana,

 

Part of the company file limitation when upgrading is you can't use the upgraded file in the older version. You'll have to buy a seat to enable multi-user.

 

You can refer to this article for details: Company file compatibility with QuickBooks Desktop when upgrading. I've also added this article about how to host a QuickBooks Desktop company file for your reference.

 

Stay in touch if you have other questions or concerns. I'll be around to assist you further. Thanks for visiting us and have a great day ahead.

Fiat Lux - ASIA
Level 15

Anybody else out there who is starting to hate Quickbooks


@GuyfromMontana wrote:

I was forced to update my host computers account from PRO 2018 to Pro 2019

My files were converted to 2019. My other five users (i bought six licenses for 2018) cannot use the files now except in single user mode.


@GuyfromMontana 

Why did you have to upgrade to QBD 2019? Company supports QBD 2018 until May 2021.

Another thing, you have to upgrade all computers to QBD 2019 to open the file in multi-user mode. Consider upgrading to QB Desktop 2020 Premier for 5 users. You may purchase the license on regular price of $1950 or <$1500 thru a partner/reseller. 

coloslipkid
Level 1

Anybody else out there who is starting to hate Quickbooks

Yep... really getting sick of Quickbooks  popping up all that time. Constantly deleting all their stupid adverting. And tired of their flags eating up the screen real estate.  I don't pay them waste my time and interfere with my work.  Really tired of the badgering.

Lworwood
Level 1

Anybody else out there who is starting to hate Quickbooks

I am so angry and frustrated at Quickbooks.  I got the essential subscription and tried for weeks to figure it out.  I then purchased Quickbooks Live Book Keeping for $200 and then things got even messier.  No matter how I schedule appointments, I can't get someone on my "team" to help me and then trouble shooters step in and say they will help me work it out, but we are still getting nowhere.  After today's cancellation by my newly assigned bookkeeper, I am giving up and canceling my subscription.   I really needed the help for my small business, so I am beyond disappointed. 

MirriamM
Moderator

Anybody else out there who is starting to hate Quickbooks

Hi there, @Lworwood. I appreciate your input from every angle. 

 

This isn't the impression we want you to have of our service. Now that you have me, I'll do everything in my power to assist. 

 

If you'd like to schedule an appointment for your bookkeeper, here's what you'll need to do:

  1. In the top-right menu, click My Experts
  2. Under Live Bookkeeping, select Schedule my appointment.
  3. Fill in the necessary fields.
  4. Pick an appointment time.

Once done, you'll receive a confirmation email that your appointment is booked. 

 

Take a look at this article for more information: QuickBooks Live Bookkeeping FAQ.

 

On the other hand, if you have any QuickBooks Online (QBO) concerns, let me know by commenting below. I can answer some general questions you may have. 

 

 You can locate articles which cover common topics in QuickBooks Online at the following link: Helpful Articles.

 

You can get back to me anytime you have additional inquiries in QuickBook. I'm here to ensure your continued success. Have a great day!

maryormellis
Level 2

Anybody else out there who is starting to hate Quickbooks

I'm beginning to TOTALLY hate Quickbooks! Customer service is a joke. The chat boxes are useless. I was transferred between two people who were completely clueless, and my question was simple: How do I opt-out of the next-day deposit fee? They won't do it. Also, I received multiple emails saying they were waiving this next-day deposit fee through July. I got charged for every single deposit. 

maryormellis
Level 2

Anybody else out there who is starting to hate Quickbooks

I'm beginning to TOTALLY hate Quickbooks too! Customer service is a joke. The chat boxes are useless. I spent over an hour and was transferred between two people who were completely clueless, and my question was simple: How do I opt-out of the next-day deposit fee? They won't do it. Also, I received multiple emails saying they were waiving this next-day deposit fee through July. I got charged for every single deposit. 

Lworwood
Level 1

Anybody else out there who is starting to hate Quickbooks

Thank you for your response.  Someone on the team reached out and discovered the glitches that made it impossible for me to make an appointment with my bookkeeper.  It isn't until Friday.  I am going to try to hang in there and give it another try.  I'll check out the links you included.  

NeelieKa
Level 1

Anybody else out there who is starting to hate Quickbooks

Good luck Lworwood !!!  

This company is a nightmare, but for many reasons most of us are stuck using it!

tom12
Level 1

Anybody else out there who is starting to hate Quickbooks

Why can't I back-date Memorized Journal entries?

tom12
Level 1

Anybody else out there who is starting to hate Quickbooks

Why must I pay for additional related businesses?

Fiat Lux - ASIA
Level 15

Anybody else out there who is starting to hate Quickbooks

@tom12 

One QBO/QBSE account is for one company file.

https:// quickbooks.grsm.io/US

https:// quickbooks.grsm.io/us-promo

 

Otherwise, consider switching to QB Desktop with a one time license to manage multiple company files.

TonyaPalaniuk
Level 2

Anybody else out there who is starting to hate Quickbooks

I HAVE USED QB SINCE 1995, I HAVE CURRENTLY BEEN USING THE ONLINE VERSION FOR THE LAST YEAR,  CAN I JUST SAY HOW MUCH I LOATHE THIS PROGRAM.  IT IS THE WORST PIECE OF DOG POOP  I HAVE HAD THE GRUELY TASK OF USING DAILY.  THE WAY THE CHANGE THE SCREEENS, ADD THEIR POP UPS AND ARE ALWAYS ASKING 
“HOW DO YOU RATE THIS PROGRAM?”  ***** I GIVE YOU A NEGATIVE 10.  GIVE ME BACK THE DESKTOP VERSION,  WHERE THE PROGRAM DOESNT DECIDE ARBITRARILY WHERE AND HOW YOUR STUFF IS POSTED!   I HATE YOU QB ONLINE!!!!

 

japeeler
Level 3

Anybody else out there who is starting to hate Quickbooks

you can in the QB desktop world...QBO is AWFUL...why not convert to QB Desktop in the cloud so you can still access from anywhere 24/7?

japeeler
Level 3

Anybody else out there who is starting to hate Quickbooks

because it's a SCAM...switch to QB desktop.  You can have as many companies as you like for no extra expense.

japeeler
Level 3

Anybody else out there who is starting to hate Quickbooks

yup...I'm a ProAdvisor and I COMPLETE agree...do yourself a favor and switch to QB desktop in the cloud.  Cheaper, easier.

murraylaw
Level 2

Anybody else out there who is starting to hate Quickbooks

The "community" is not always there to help.  It's sink or swim.  I cannot for the life of me get what should be routine done properly.  I even have an advisor who just isn't helping me get it right.  QB's tools for questions require as much search as does finding how to do things in QB.  There's nothing elegant about QB.  If anyone actually reads this, I'd like a response and one-on-one help gratis.  Paying through the nose for a clunky program.

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