Hi @ gardens2design,
This is not what we want you to feel. I know how important it is to your business that everything is on track. I'd like to learn more about your concern, and I'll be glad to help you fix it.
In the meantime, I recommend checking this page to find answers you need and articles that will benefit you in managing your account: Help Articles for QuickBooks Online.
The Community is always here to help you out. You can always leave a comment, we’ll help you the best we can.
Not an acceptable answer. Please explain to me why it take 6 days for a credit card payment from one of my regular customers to clear. This was after I went to the trouble to make sure my bank was accepted by Quickbooks. Well, well, well. It looks like you have held my post until you can correct it. I assume after you do you will delete it so no one ever sees it. Very deceptive I must say. Doesn’t speak well for you company.
Yes, we're here to help you, gardens2design.
I know it's more convenient if we'll just receive the payments right there and then. However, let's keep in mind that funds are transferred between financial institutions and each of them have their own rules and timeframes as to when they post funds.
Normally, the posting timeframe will take 2-3 business days to receive your customer's payments. For more information on the payment process, you can refer to this article: Find out when QuickBooks Payments deposits customer payments.
If you have other questions in mind, please let us know. Stay safe!
This is what will happen on your payments transaction within 2 to 3 business days. If you process customer payments before 3:00 P.M. Pacific Time (PT), deposit will take place on the next business day. If it'll be processed after 3:00 P.M. PT, deposit will be in your bank within two business days.
If you just enrolled to QuickBooks Payment, the turn around time for the first set of payments to be deposited will be within 5 business days to complete the set up.
However, if you're upgrading to next-day deposits, your Automated Clearing House payments will take a bit longer during your first month because QuickBoooks will test out the connection and will review on the risks.
I agree with the article provided by my colleague @JessT, so that you can check further about the ACH payment deposit process and the turn around time.
Count me in if you need anything else. I'll be here to help. Take care.
I was forced to update my host computers account from PRO 2018 to Pro 2019
My files were converted to 2019. My other five users (i bought six licenses for 2018) cannot use the files now except in single user mode. I've spend six hours on the phone and the rep and their supervisor say my only remedy is to buy five more licenses.
This is a total ripoff - i didn't want an update and no one warned me it would cost me five extra licenses.
I can't go back without loosing the week of new activity in 2019 - I can't go ahead with one user to I'm being held hostage by a company that so big they don't care.
What a nice way to take care of businesses already stretch by the pandemic.
Part of the company file limitation when upgrading is you can't use the upgraded file in the older version. You'll have to buy a seat to enable multi-user.
You can refer to this article for details: Company file compatibility with QuickBooks Desktop when upgrading. I've also added this article about how to host a QuickBooks Desktop company file for your reference.
Stay in touch if you have other questions or concerns. I'll be around to assist you further. Thanks for visiting us and have a great day ahead.
I was forced to update my host computers account from PRO 2018 to Pro 2019
My files were converted to 2019. My other five users (i bought six licenses for 2018) cannot use the files now except in single user mode.
Why did you have to upgrade to QBD 2019? Company supports QBD 2018 until May 2021.
Another thing, you have to upgrade all computers to QBD 2019 to open the file in multi-user mode. Consider upgrading to QB Desktop 2020 Premier for 5 users. You may purchase the license on regular price of $1950 or <$1500 thru a partner/reseller.
Yep... really getting sick of Quickbooks popping up all that time. Constantly deleting all their stupid adverting. And tired of their flags eating up the screen real estate. I don't pay them waste my time and interfere with my work. Really tired of the badgering.
I am so angry and frustrated at Quickbooks. I got the essential subscription and tried for weeks to figure it out. I then purchased Quickbooks Live Book Keeping for $200 and then things got even messier. No matter how I schedule appointments, I can't get someone on my "team" to help me and then trouble shooters step in and say they will help me work it out, but we are still getting nowhere. After today's cancellation by my newly assigned bookkeeper, I am giving up and canceling my subscription. I really needed the help for my small business, so I am beyond disappointed.
Hi there, @Lworwood. I appreciate your input from every angle.
This isn't the impression we want you to have of our service. Now that you have me, I'll do everything in my power to assist.
If you'd like to schedule an appointment for your bookkeeper, here's what you'll need to do:
Once done, you'll receive a confirmation email that your appointment is booked.
Take a look at this article for more information: QuickBooks Live Bookkeeping FAQ.
On the other hand, if you have any QuickBooks Online (QBO) concerns, let me know by commenting below. I can answer some general questions you may have.
You can locate articles which cover common topics in QuickBooks Online at the following link: Helpful Articles.
You can get back to me anytime you have additional inquiries in QuickBook. I'm here to ensure your continued success. Have a great day!
I'm beginning to TOTALLY hate Quickbooks! Customer service is a joke. The chat boxes are useless. I was transferred between two people who were completely clueless, and my question was simple: How do I opt-out of the next-day deposit fee? They won't do it. Also, I received multiple emails saying they were waiving this next-day deposit fee through July. I got charged for every single deposit.
I'm beginning to TOTALLY hate Quickbooks too! Customer service is a joke. The chat boxes are useless. I spent over an hour and was transferred between two people who were completely clueless, and my question was simple: How do I opt-out of the next-day deposit fee? They won't do it. Also, I received multiple emails saying they were waiving this next-day deposit fee through July. I got charged for every single deposit.
Thank you for your response. Someone on the team reached out and discovered the glitches that made it impossible for me to make an appointment with my bookkeeper. It isn't until Friday. I am going to try to hang in there and give it another try. I'll check out the links you included.
One QBO/QBSE account is for one company file.
Otherwise, consider switching to QB Desktop with a one time license to manage multiple company files.
I HAVE USED QB SINCE 1995, I HAVE CURRENTLY BEEN USING THE ONLINE VERSION FOR THE LAST YEAR, CAN I JUST SAY HOW MUCH I LOATHE THIS PROGRAM. IT IS THE WORST PIECE OF DOG POOP I HAVE HAD THE GRUELY TASK OF USING DAILY. THE WAY THE CHANGE THE SCREEENS, ADD THEIR POP UPS AND ARE ALWAYS ASKING
“HOW DO YOU RATE THIS PROGRAM?” ***** I GIVE YOU A NEGATIVE 10. GIVE ME BACK THE DESKTOP VERSION, WHERE THE PROGRAM DOESNT DECIDE ARBITRARILY WHERE AND HOW YOUR STUFF IS POSTED! I HATE YOU QB ONLINE!!!!
The "community" is not always there to help. It's sink or swim. I cannot for the life of me get what should be routine done properly. I even have an advisor who just isn't helping me get it right. QB's tools for questions require as much search as does finding how to do things in QB. There's nothing elegant about QB. If anyone actually reads this, I'd like a response and one-on-one help gratis. Paying through the nose for a clunky program.