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Hi there, @gypsyjane68.
To determine if your accounts are off, I suggest reaching out to your accountant to ensure that your books are accurate.
Also, for security purposes, you can get in touch with a live specialist. Agents have specialized tools to access your account details.
Here's how to get in touch:
For more info about making deposits in QuickBooks Online, refer back to this detailed article: Record and make bank deposits in QuickBooks Online.
If you have any more questions, please don't hesitate to comment below. Have a good one!