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pinklily1205
Level 1

Are others having issues with American Express transactions not flowing into QB to match?

Months ago AMEX and QB updated their sync. Ever since then my AMEX transactions will not flow into QB so that I can match. Only payments come over and the AMEX balance updates. I have to manually enter every AMEX charge.
1 Comment 1
MaryAnn_E
QuickBooks Team

Are others having issues with American Express transactions not flowing into QB to match?

Hello there, @pinklily1205.

 

Allow me to share some information about the problem that you're getting when it comes to your bank transactions.

 

We currently have an ongoing issue for American Express that users' transactions are not updating. Our engineers are now evaluating the root cause of this matter so you can get back on track.

 

To stay in the loop with the latest status of this hurdle, I recommend contacting our Customer Care Team. This way, you'll receive an email notification once any updates on this issue are made available.

 

I'd also like to add these links below to guide you in categorizing and reconciling your bank transactions successfully in QuickBooks Online:

 

Know that you can always visit the Community if you have any other questions. Stay safe and well!

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