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dmccorm663
Level 2

As of June 20, 2020 my credit card transactions for Capitol One are no longer downloading even though I am linked according to Quickbooks and Capitol One

I have used the Link Update feature but to no avail.
1 Comment 1
Kristine Mae
QuickBooks Team

As of June 20, 2020 my credit card transactions for Capitol One are no longer downloading even though I am linked according to Quickbooks and Capitol One

It is already reported to our engineers, Dmccorm663.

 

Some of our users are also experiencing the same issue, and our engineers are working to fix it. I suggest reaching out to our customer care support so you'll get added to the list of affected users. Here's how:

  1. Click Help inside QuickBooks Online.
  2. Select Talk to a human
  3. Enter "Capitol one not downloading transactions" in the Type something field.
  4. Click I still need a human.
  5. Select Contact us.
  6. Choose between Messaging or Callback

While they're working for a resolution, you can import the transactions manually through the Excel or CSV file

 

Don't hesitate to reach out to us if you have other banking concerns. We're just around to help you fix it.

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