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danielle28
Level 1

Authorize.net has stopped synching with our QB account. What should I do?

 
6 Comments
ChristieAnn
QuickBooks Team

Authorize.net has stopped synching with our QB account. What should I do?

Hi there, danielle28.

 

I suggest disconnecting and reconnecting Authorize.net to QuickBooks to see if it will work.

 

If the issue persists, I suggest contacting the Intuit Developers team. This is the place where customers, engineers, and product developers come together to discuss a variety of development topics and answer integration questions. And, to verify why http://Authorize.net has stopped syncing with QBO.

 

Let me show you how:

 

  1. Go to Intuit Developers.
  2. Click Help located in the upper right, then select QuickBooks Online.
  3. Select Ask a Question, then hit Sign in using your QBO credentials.

 

I also recommend visiting our QuickBooks Blog site. This is where we share recent happenings and future developments, such as updates to newly added features.

 

Reach out to me in the comment section below if you have any other issues or concerns, and I'll get back to you right away. I'll be here to assist.

danielle28
Level 1

Authorize.net has stopped synching with our QB account. What should I do?

ChristieAnn, before I do all of this, I wonder if it is still synching, but if the way I had been processing them has changed. Have there been any changes to QuickBooks in the past week or so that might impact this?

Jovychris_A
QuickBooks Team

Authorize.net has stopped synching with our QB account. What should I do?

Let me chime in with your conversation, @danielle28.
 

There are few changes in QBO, but it isn't specifically about syncing with Authorize.net. I haven't received any reports so far.
 

You can contact the Authorize.net support to verify if they have ongoing system maintenance.
 

Please feel free to leave a comment if you need further assistance after reaching the Authorize.net support. The Community is always here to help. Take care!

danielle28
Level 1

Authorize.net has stopped synching with our QB account. What should I do?

How do I disconnect/reconnect authorize.net?

 

danielle28
Level 1

Authorize.net has stopped synching with our QB account. What should I do?

If I had guidance on the disconnect/reconnect would be great.  Not sure if that's done via QuickBooks or authorize.net.  Authorize.net continues to suggest this is a QuickBooks problem.

Jovychris_A
QuickBooks Team

Authorize.net has stopped synching with our QB account. What should I do?

Thanks for getting back to us and confirming it from Authorize.net, @danielle28.

 

 

Here are the steps on how to disconnect Authorize.net app:

  1. From the left menu, select Apps then My Apps.
  2. Select the Action ▼ drop-down menu, then Disconnect. Note: If you can't find Disconnect in the menu, select Settings, then locate the Disconnect button on the settings page.
  3. Complete the short questionnaire.
  4. Select Confirm Disconnect to remove the app from your company profile.

To reconnect it, you can go back to Apps panel on the menu and then select Find Apps. Enter Authorize.net in the search box and then click Get app now. Review the authorization page and select Connect.

 

If the issue persists, contact our Care Support Team to check your account and connection to Authorize.net.


Here's how:

  1. Go to Help(?) and then click Contact Us.
  2. Type your query and then hit Continue.
  3. Choose to Start a chat/Get a callback.

Please let me know how it goes when you have reached our care support. The Community is always here to help. Take care and more power to your business!

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