Back You asked I had a payment bounce & was retaken from my bank via QB. It’s still showing as paid/deposited, but that’s not the case. Will it update? Or do I delete?

Hello there, rachel-willis110.

I'd like to verify if you're referring to bounced checks of your customer in which the invoices are marked as paid so I can walk you through from there. If so, you'll want to create a service item for bounced checks and fees. You'll add it to an invoice that you can, later on, send to your customer. For more details you can use these articles: 

• Record a returned or bounced customer check using a journal entry
• How to record customers' bounced checks using Accounts Receivable

On the other hand, if these bounced checks are for bill payments to your vendors, you can create a bank deposit for this vendor affecting the bank account and the Accounts Payable account. Then, create another bill payment if you'll send it back to them. 

Let me know if you need more help. Take care and have a great day!

It was actually a bank transfer from a client/customer's savings account. It had originally appeared to clear as the money made it into my bank account, and showed as paid/deposited in Quick Books. A day or two later, I got an email from QB saying there was an error on the customer's bank's side, and that the money would be coming back out. My client has since then made another successful payment, but it's showing as income on my end and that it's been paid, even though I only have one successful transaction.

Hi @rachel-willis110,

Thank you for your prompt reply, and for sharing additional details on your situation. I'll handle this query for you. 

You can create an expense transaction that hits the Accounts Receivable account. It will offset the first payment for the invoice in question.

Here's how:

1. Click the + New menu.
2. Select Expense.
3. Choose the customer in question under the Payee field.
4. From the Payment Account dropdown, pick the account the money was supposed to go into.
5. In the Category field, choose Accounts Receivable.
6. Enter the amount under the Amount field.
7. Hit Save and close.

To continue, see this article: Record a returned or bounced check customer check using an expense. I understand that it isn't a check for your issue, but the situation is the same. Scroll down and look for Step 2: Unapply the bounced check payment from the original invoice to proceed. 

If you have other questions about this process, let me know in the comments below. I'll be sure to get back to you. 

It was actually a bank transfer from a client/customer's savings account. It had originally appeared to clear as the money made it into my bank account, and showed as paid/deposited in Quick Books. A day or two later, I got an email from QB saying there was an error on the customer's bank's side, and that the money would be coming back out. My client has since then made another successful payment, but it's showing as income on my end and that it's been paid, even though I only have one successful transaction.

Thank you!